Director, Revenue Management TMEA

Wyndham Hotels & Resorts is now seeking a Director, Revenue Management TMEA to join our team in Dubai, UAE.

Summary

The position serves as Turkiye, Middle East, Africa, and Eurasia region’s leader in revenue management, creating strategies to maximize the region’s room revenue and grow the RevPAR Index (market share) for each hotel in the portfolio.

This involves leadership of two distinct areas of work: Managing Revenue Management Teams and developing/monitoring revenue management and distribution strategies to key clients in the region.

Responsibilities

• Oversee management of the RM Services team to deliver a consistent set of hotel facing business processes including rate audits, rate filing/loading, responses to RFPs, and promotions – all aligned with WHR brand standards, global revenue management policies, and industry best practices.
• Oversee RM Operations and Services teams in their daily use of available BI and RMS tools used to assess and improve hotel revenue performance, forecast future performance through trend analysis, conduct displacement analyses for group business, and assess rate adjustments as required. Provide input into design and use of BI tools managed centrally.
• Deliver strategic support and consultation for key clients developing close relationships with senior stakeholders and providing bespoke solutions to meet their requirements.
• Oversee selection of Revenue Management tools and providers to make available to hotels including deployment and set up to ensure alignment with WHR Commercial Foundations.
• Manage, recruit, and develop RM team of managers, specialists and analysts. Define and assign appropriate projects, hotel portfolios to self and members of the RM team providing coaching and performance oversight. Collaborate with L&D on training requirements as appropriate.
• Support Commercial and Operations teams with Revenue Management expertise in meetings with hotel ownership, trainings, conferences and hotel facing events.
• Provide regular performance reviews and updates to senior management on hotel portfolio performance, business process improvements and ad hoc projects as required.
• Defining promotional strategies for the respective region in collaboration with commercial EMEA departments (Commercial Planning, Marketing).
• Lead strategy for the respective region, working in close collaboration with senior commercial stakeholders and counterparts in WHR HQ.

Experience/ Certificates/ Education

• BA/BS Bachelor’s Degree in Hospitality, Business Administration, Economics or a minimum of five (5) years of experience in Revenue Management.
• A minimum of three (3) years of Director-level experience in international markets.
• Turkiye and Middle East market knowledge at director level experience is a must.
• Experience managing key account relationships.
• Global acumen demonstrating the ability to effectively work across different cultures and teams.
• Hospitality industry experience is a must.
• Proficient in Revenue Management systems (RMS), central reservation systems (CRS), hotel property management systems (PMS) and MS Office (Excel, PowerPoint, Teams).
• Fluency in English, Arabic or Turkish are essential.

Organizational Relationships

The jobholder will report to the Head of Revenue Management & Distribution EMEA.