Director - Product

Almosafer (part of Seera Group) Saudi Arabia's Leading Travel Company

Elevating the journey for travelers from Saudi Arabia, the region & beyond, while harnessing Seera Group's 40+ years of expertise, Almosafer supports Saudi Arabia's vision as a national champion for tourism. Almosafer creates opportunities for outbound, leisure, and religious travel, whilst serving B2C and B2B customers, partners, and suppliers with state-of-the-art travel solutions, a digital-first mindset, and travel advisory.

About the Role:

We are looking for a visionary and strategic Product Director for our Core Teams (Payments and Accounts). The primary mandate of the role is to lead product strategy, discovery, and delivery for the Core product team and be a key facilitator with business stakeholders and other critical teams (revenue, supplier relations, customer care, fulfillment, finance, etc.).

It is expected that you must have a deep understanding of eCommerce (having knowledge of consumer online travel (OTA) is a significant bonus, but not a must) and have worked on payments, loyalty products, and solutions before. This is a strategic and execution role for the organization.

Responsibilities:

• Leading, coaching, and growing the Core product management teams - Payments, Loyalty, and Accounts.
• Establishing a product vision, product innovation, product development, product design, and deployment plans.
• Conceptualize and build products that solve relevant customer problems/needs and innovate to create delightful booking and post-booking experiences.
• Be the Voice of the Customer, uncover market problems, study market trends, and collaborate with business partners to understand customer pain points and opportunities.
• Work collaboratively with Marketing, Finance, Customer Service, Fulfillment, UX, and Engineering to prioritize the roadmap and deliver on the product vision.
• Manage roadmaps, requirements, and design processes while ensuring alignment with internal stakeholders as well as external customers.
• Utilize data to define and execute A/B tests which optimize conversion, customer acquisition, and/or user engagement.
• Drive innovation where possible to leapfrog the competition, increase efficiencies/reduce costs, and improve conversion rates.
• Responsible for creating and increasing customer retention, loyalty & value, offering, launching, and introducing products to meet strategic business objectives.
• Developing product design through fully compliant user stories and wireframes creating compelling and effective user experiences.
• Building world-class products that set the benchmark for the online travel industry.
• Designing and developing digital product plans, business cases, and budgetary and financial forecasts.
• Manage the discovery and delivery teams, motivating and assessing their performance.
• Assess talent gaps and further build a strong product & technology team and develop leaders for the future.
• Focus on continuous improvement and innovation. Create a culture of experimentation and learning within the team and the organization.
• Developing a metrics tracking plan, ideating around future growth opportunities, and prioritizing key features and tests.
• Be in tune with key quantitative and qualitative performance indicators, including but not limited to NPS, customer satisfaction, repeat & loyalty booking growth, transactional and margin growth budget goals & targets, profitability, and strategic objectives.
• Defining the necessary level of knowledge on existing and emerging business requirements across the organization.

Profile Requirements:

• Minimum of 8+ years in product design, technology, and digital space.
• Solid knowledge of e-commerce products and services design and deployments.
• An eCommerce background is required. Preferred experience at an OTA (but not a must).
• Demonstrated ability to successfully manage a large product team through continuous product discovery & delivery.
• Ability to provide competent business advice to senior executives on a wide range of issues.
• Knowledge of financial/business analysis techniques.

At Almosafer, we strongly believe in diversity and equal opportunities for all candidates. We do not discriminate based on any characteristic and follow fair employment practices regarding citizenship and immigration status. Join our inclusive work environment.