Director of Spa

OVERSEE AND MONITOR DAILY SPA OPERATIONS

• Lead Spa team to maximize treatment bookings and yield management
• Facility walkthrough to ensure that standards are met
• Ensure adherence of department and facility policies
• Establish professional business relationship with all vendors and increase Spa product inventories
• Oversee the Spa renovation project and the reopening

PROVIDE SPA EXPERIENCE THAT EXCEEDS GUESTS EXPECTATIONS

• Lead the team on a Heartist approach to personalizing the guest experience at the Spa

DRIVE SPA REVENUE AND COST CONTROL

• Direct operations of facility including short and long range strategic planning so that Spa operates cost effectively and efficiently
• Lead in implementation of 12-month marketing plan
• Identify new business and marketing opportunities
• Assist in the implementation of 12-month public relations program (calendar of events, media, etc.)
• Work efficiently with Marketing Communications in all aspects of Spa/hotel promotion as required
• Promote and sell customized Spa programs to conference groups as required
• Meet with group meeting planners to sell Spa facility and programs as required
• Fiscal budgeting and analysis including the preparation of annual budgets for the departments within the facility
• Approve payroll hours and hotel administered service charges/gratuity reports
• Review/approve purchase requisitions
• Prepare operations and capital improvement budget preparation
• Review expenditures to ensure that they are kept within operating budgets
• Review/approve all invoices before payment
• Review remuneration of salaried colleagues and independent contractors
• Control the cost of goods purchased, services supplied, and labor necessary to the sales and production of our products and services

MANAGEMENT AND LEADERSHIP OF THE SPA TEAM

• Recruit, train, develop, and motivate members of the Spa team
• Ensure the establishment and execution of all departmental goals
• Ensure all safety practices of Willow Stream are adhered to by entire Spa team
• Conduct discussions/performance reviews with Spa team

INVOLVEMENT AS A MEMBER OF THE HOTEL LEADERSHIP TEAM

• Act as a spokesperson for the Spa and the Brand
• Facilitate the needs/requirements of other departments with Spa: Engineering, Security, Finance, F&B, T&C, Sales & Marketing, Laundry & Property Maintenance
• Provide a level of Safety & Security for all guests/members
• Develop own knowledge and skills to grow as a business partner and leader

Qualifications:

Requirements:

• Bachelor's Degree (Business Administration) an asset.
• Minimum of 5 years experience in management position in a large volume spa.
• Experience in the hospitality industry in a luxury property.
• Strong business acumen and ability to develop business.
• Desire to provide phenomenal guest experiences.

Remote Work: No

Employment Type: Full-time