Director of Sales - Saij Mountain Retreat by Mantis

Director of Sales

The Director of Sales will lead the sales team to drive business growth and maximize revenue across all market segments. This role involves strategic planning, market analysis, and fostering key relationships to optimize the hotel's brand presence and market share. The Director will oversee sales initiatives, contribute to budgeting and forecasting, and manage luxury partnerships. Additionally, the role includes team leadership and development, client relations, and ensuring service delivery standards.

What is in it for you

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.
• Achieve success with a forward-thinking, excellence-driven company.

Key Responsibilities

Sales and Revenue Management:

• Plan and attend trade exhibitions, collection reviews, roadshows, and sales trips to maximize the hotel's brand coverage and optimize ROI for short, medium, and long-term business.
• Lead the sales team to build an extensive network of contacts and relationships, driving high-yield business across all market segments and switching key accounts from competitors.
• Analyze sales and marketing data from sources such as Hoteligence, STR, Rate360, CVENT, and consortia partners, modifying strategies to ensure the hotel secures fair market share.
• Manage relationships across all market segments, developing brand sentiment with key stakeholders.
• Serve as GCC Regional Account Manager for luxury partnership agreements (e.g., AMEX, FHR, Virtuoso, Traveler Made, etc.).
• Set up systems to monitor the achievement of departmental goals and objectives.

Strategic Planning and Development:

• Support leadership in the development of the sales and marketing plan and budget presentation.
• Assist in the planning and development of sales and marketing strategies.
• Monitor and evaluate sales and marketing trends within the market, sharing intelligence with the commercial team to develop strategic plans across business segments.
• Support strategic department planning and development.
• Work in partnership with the DOR to drive distribution through local partners, reacting to market trends and consumer demand.
• Contribute to the formation of the annual department budget, monitor performance, report variances, and recommend appropriate actions.

Pre-Opening and Administration:

• Oversee the preparation of pre-opening administrative duties including:
• Competitor information on GCC Ministry Corporate and Wholesale rate positioning.
• Creating comprehensive induction plans for onboarding new team members.
• Maintain accurate departmental records related to associate training and development.

Team Leadership and Development:

• Oversee team onboarding, orientation, and induction plans.
• Manage associate performance and personal development, conducting probation reviews, annual appraisals, and ongoing performance evaluations.
• Ensure sales team activities are logged accurately.
• Attend all compulsory training courses as directed by the T&C division.

Client Relations and Brand Representation:

• Act as a brand ambassador, maintaining constant contact with stakeholders including clients, guests, GSOs, and partners.
• Meet and greet arriving SAG guests, ensuring accounts, contacts, and activities are logged accurately.
• Act with guests in mind, establishing and maintaining effective relationships, gaining their trust and respect.
• Obtain firsthand guest information and use it to improve products and services.
• Address guest comments brought to attention either directly or through the Front Office Manager, Managing Director, or other Executive Committee Members, ensuring they are managed courteously and effectively.

Cross-Functional Collaboration:

• Collaborate with operations to ensure service delivery meets required standards across partnership agreements.
• Work with other departments to ensure strong cross-department communication.
• Maintain effective communication within the department, ensuring the MD is well-informed of business activity, issues, or queries.

Product and Service Development:

• Assist in the development of new products and services such as packages and offers to drive sales.
• Attend weekly sales and revenue meetings, contributing to the commercial sales strategy.

Qualifications :

• Work Experience: Minimum of 2 years of experience in a senior sales leadership role in the UAE, preferably in remote resort or leisure locations.
• Education: Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
• Skills: Exceptional communication, negotiation, and presentation skills combined with strong analytical and problem-solving abilities using a data-driven approach to decision-making.
• Leadership: Proven ability to inspire, mentor, and lead high-performing sales teams while fostering a collaborative and results-oriented sales culture.
• Business Acumen: Solid understanding of market dynamics, industry trends, and customer needs along with strong financial acumen, including experience managing budgets, forecasting, and ROI analysis.

Remote Work :

No

Employment Type :

Full-time