Director of Sales

Sales & Distribution

• Manage tour operators and luxury market agents in European markets with a strong focus on Germany, Austria, Switzerland, Scandinavia, and France.
• Conduct daily briefing with department on current key activities.
• Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel.
• Survey, review, and analyze competition, market trends, customer needs, and comments in order to be proactive and adapt with business intelligence.
• Determine the effectiveness of existing programs and develop new strategies.
• Actively participate in sales presentations, property tours, and customer meetings.
• Evaluate changes in guest needs, the guest mix, and competitive set to recommend appropriate product/service and operational changes as necessary.
• Participate in community and professional organizations to maintain high visibility and promote a positive image.

Team Management

• Interview, select, and recruit direct reports.
• Identify and develop team members with potential.
• Conduct performance reviews and manage performance issues that arise within the management team.
• Constantly monitor team members' performance, attitude, and degree of professionalism.
• Work with Talent & Culture function to ensure appropriate hiring, training, motivating, coaching, counseling, and development of team members according to the changing needs of the business.
• Conduct monthly departmental meetings.

Qualifications

A minimum of 2 years of experience in a similar role with a high-end luxury resort or hotel.

A minimum of 2-3 years of experience with tour operators in the European market.

German or French language skills are a plus.

Ability to develop and grow business.

Demonstrated leadership with 2 years of experience managing a team.