Director of Sales

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

OVERVIEW/BASIC FUNCTION:
To plan and deliver a creative and practical sales approach that positions Rosewood Abu Dhabi as an ultra luxury hotel and delivers a strong revenue stream in each of the revenue centers (Rooms, Food and Beverage, SPA, Residences) within the hotel complex. Strategic Planning includes building effective operating plans. Sales Direction includes ensuring sales priorities are clearly defined and communicated.

RESPONSIBILITIES:

1. Ensures proper recording of all sales activities carried out by the sales team in system Sales and Catering with weekly sales reporting in place.
2. Provides professional, advisory, and executive support to the Managing Director in meeting strategic goals.
3. Participates in the development and implementation of policies for the department and hotel.
4. Oversees and assists in the development and implementation of the hotel’s Sales plans.
5. Monitors and evaluates contemporary sales initiatives and trends.
6. Manages departmental changes and ensures processes and required infrastructure are in place.
7. Conducts market research.
8. Establishes pricing strategies and sales targets for the hotel.
9. Manages special projects and other business-related enterprises.
10. Ensures efficient utilization of departmental resources.
11. Ensures the development, update, and maintenance of promotional materials.
12. Reports on the effectiveness of Sales programs.
13. Manages human resources within the department including selection & recruitment, training & development, team building, staff performance planning and review.
14. Demonstrates compliance with legislated health and safety requirements in the workplace.
15. Ensures staff in the department is aware of their duties and responsibilities.
16. Initiates corrective measures and actions immediately when the well-being and the normal operation of the department or the hotel are being jeopardized.
17. Ensures staff maintain complete familiarity with safety, current first aid and fire emergency procedures.
18. Ensures that all equipment is functioning and serviced regularly.
19. Manages guest relations and client services including guest and client needs, product and service knowledge, sales effectiveness, communication skills, and guest and client feedback.
20. Manages departmental expenses and budget.
21. Prepares monthly outlook/forecast for related expenses and returns to management as scheduled.
22. Monitors account activities and makes adjustments when necessary.
23. Implements cost-saving methods for the department in line with corporate policy.
24. Ensures staff abide by both the hotel and policies and procedures.
25. Ensures files, correspondence, and other relevant business documentation are maintained.
26. Liaises with Corporate office to ensure execution and smooth flow through of all Sales initiatives.
27. Coordinates with the Sales department within the company to maximize sales opportunities.
28. Represents and promotes the hotel to all sectors in the community locally and overseas.
29. Participates in Rosewood initiated sales events.
30. Conducts sales promotion trips to target markets.
31. Maintains good rapport and communication in the marketplace locally and overseas.
32. Analyses, evaluates, and improves personal performance on a continual basis.
33. Determines overall Sales objectives and initiatives best suited for the hotel.
34. Produces and executes Sales budgets and business plans.
35. Effectively promotes and positions the brand and the hotel at its desirous level.
36. Manages and administrates the Sales department.
37. Assists the ExCom in achieving the hotel’s business objectives and revenue goals.
38. Knowledge of market trends and behavior including political, economic, and social issues.
39. Sound communication skills.
40. Maximizes revenue stream performance in accordance with targets agreed by Rosewood and Hotel Owners.
41. Maintains complete knowledge of all Revenue generated departments and complies with all departmental policies, service procedures, and standards.
42. Ensures that professional standards are deployed in the (reservations), sales, and catering to ensure that customers' experience is beyond expectation and leads to returning guests.
43. Implements a strategic planning process that ensures all Sales associates have defined targets and detailed strategies to ensure that the sales efforts are focused and generate a return on investment.
44. Builds effective professional teams to achieve determined revenue goals.
45. Identifies key and potential accounts and acts on them immediately in accordance with agreed business development strategy.
46. Formulates clear statements of objectives for the department and ensures their timely implementation.

QUALIFICATIONS:

Experience: Must have experience in sales operation within the 5 star hotel category. Must have managed a professional hotel sales within the GCC region. Must be well versed in the best practices of revenue management including the deployment of hospitality software such as Sales Force and Ideas.

Education: Certificate/Diploma. Professional affiliation to a professional body.

General Skills: Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills: Understand the behavior of customers and define appropriate strategies to influence buying patterns. Manage a diverse team to optimize collective performance within key markets. Develop strategies to channel distribution from international markets and electronic channels.

Language: Required to speak, read, and write English, with fluency in other languages preferred.

Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Business Development

Keywords

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