Director of Rooms

Support the Front Office team consistent with hotel policies and procedures. Coordinate the organization and administrative functions in all areas of the Rooms Division: Front Office, Guest Relations, Housekeeping, and Laundry. Daily management of Rooms Division - ensure clear communication with and amongst departments to provide complete guest and team member satisfaction. Continuously evaluate performance of each Rooms Division and take corrective actions when necessary. Attend, lead, and participate in various hotel and departmental meetings. Conduct interviews for all corresponding departments. With Executive Committee, determine strategy, training, and tools needed to ensure the sense of empowerment necessary for team members to provide exceptional guest service. Facilitate the training and development for Rooms Division team to the Rixos Bab Al Bahr and Accor/Ennismore standards and style. Monitor and review guest comments and feedback to identify areas for improvement. Respond directly to guests as necessary. In partnership with Hotel Manager, monitor daily availability and occupancy and communicate with Revenue to resolve any challenges. Participate in Fire Safety and Loss Prevention programs. We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for everyone on the team to perform various related tasks as needed in the spirit of providing exceptional service.

Qualifications

What we are looking for...

1. Minimum 5 to 7 years of progressive experience in hospitality/hotel industry, preferably in a luxury/lifestyle brand hotel.
2. Proven team leader with a high level of energy and motivation with a proven track record of living the company's values.
3. A proficient understanding of Computer systems such as: Opera, Microsoft Word, Excel & Outlook, point of sale systems.
4. Ability to multitask, work in a fast-paced environment and have a high level attention to detail.
5. Excellent verbal and written communication skills.
6. Fluent in English, additional foreign languages are an advantage.
7. You have a solid understanding of local legal compliance requirements.
8. You make people feel good - your team, guests and colleagues alike.
9. You make a positive impact.
10. You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
11. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
12. You take ownership of important issues, solve problems, and make effective decisions.
13. You learn quickly and adapt to Rixos's unique culture.
14. You are humble and open to ideas.
15. We leave our ego at the door and help get things done.
16. You’re up for doing things differently and trying (almost) everything once.
17. You want to be part of a team that works hard, supports each other and has fun along the way.