Director of Rooms

• Support the Front Office team to consistent with hotel policies and procedures.
• Coordinate the organization and administrative functions in all areas of the Rooms Division: Front Office, Guest Relations, Housekeeping and Laundry.
• Daily management of Rooms Division - ensure clear communication with and amongst departments to provide complete guest and team member satisfaction.
• Continuously evaluate performance of each Rooms Division and taking corrective actions when necessary.
• Attend, lead, and participate in various hotel and departmental meetings.
• Conducts interviews for all corresponding departments.
• With Executive Committee, determine strategy, training and tools needed to ensure the sense of empowerment necessary for team members to provide exceptional guest service.
• Facilitate the training and development for Rooms Division team to the Rixos Bab Al Bahr and Accor/Ennismore standards and style.
• Monitor and review guest comments and feedback to identify areas for improvement.
• Respond directly to guests as necessary.
• In partnership with Hotel Manager, monitor daily availability and occupancy and communicate with Revenue to resolve any challenges.
• Participates in Fire Safety and Loss Prevention programs.
• We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for everyone on the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service.
  

Qualifications

What we are looking for...

• Minimum 5 to 7 years of progressive experience in hospitality/hotel industry, preferably in a luxury/lifestyle brand hotel.
• Proven team leader with a high level of energy and motivation with a proven track record of living the company's values.
• A proficient understanding of Computer systems such as: Opera, Microsoft Word, Excel & Outlook, point of sale systems.
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail.
• Excellent verbal and written communication skills. Fluent in English, additional foreign languages are an advantage.
• You have a solid understanding of local legal compliance requirements.
• You make people feel good - your team, guests and colleagues alike. You make a positive impact.
• You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
• You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
• You take ownership of important issues, solve problems, and make effective decisions.
• You learn quickly and adapt to Rixos's unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.