Director of Operations-Hospitality Design Dubai (U.A.E.)

Director of Operations - Hospitality Design, Dubai (U.A.E.)

The Bnk Group is a leading Interior Architecture Design and Build firm in India with a presence in 6 offices and over 100 employees.

The group is looking for an Experienced Operations Director with credentials in Hospitality & Design to control and oversee all business operations, people, and ventures in Dubai & GCC. The desired candidate should have at least 10 to 15 years of working experience in Dubai, UAE.

You will be the highest-ranking Director in the organization and will be responsible for the overall success of the business in the Dubai & GCC region.

The ideal candidate will be a strategist and a leader able to steer the company towards the most profitable direction while also implementing its vision, mission, and long-term goals.

The goal is to ensure the company is constantly moving towards fulfilling its short-term and long-term objectives and does not diverge from its strategic guidelines and implementation of processes required to meet the day-to-day working requirements of the office while keeping the team motivated at all times.

Responsibilities:

• Formulate business strategy with others in the executive team.
• Provide strategic advice to the board and Chairperson to ensure an accurate view of the market and the company's future.
• Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities.
• Ensure company policies and legal guidelines are communicated from the top down and followed at all times.
• Communicate and maintain trust relationships with shareholders, business partners, and authorities.
• Oversee the company's financial performance, investments, and other business ventures.
• Delegate responsibilities and supervise the work of executives, providing guidance and motivation to drive maximum performance.
• Read all submitted reports by lower-ranked managers to reward performance, prevent issues, and resolve problems if necessary.
• Act as the public speaker and public relations representative of the company in ways that strengthen its profile.
• Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth.
• Design policies that align with overall strategy.
• Implement efficient processes and standards that benefit the organization.
• Coordinate customer service operations and find ways to ensure customer retention.
• Ensure compliance with local and international laws.
• Oversee the implementation of technology solutions throughout the organization.
• Manage contracts and relations with customers, vendors, partners, and other stakeholders.
• Evaluate risk and lead quality assurance efforts.
• Oversee expenses and budgeting to help the organization optimize costs and benefits.
• Mentor and motivate teams to achieve productivity and engagement.
• Report on operational performance and suggest improvements.

Requirements and Skills:

• Demonstrable experience in developing strategic business plans that benefit the organization.
• Thorough knowledge of market changes and forces that influence trends in the build & design space.
• Strong understanding of corporate finance and measures of performance.
• Familiarity with corporate law and management, and the ability to adapt best practices to help evolve the company.
• Excellent organizational and leadership skills.
• Excellent communication, interpersonal, and presentation skills.
• Outstanding analytical and problem-solving abilities.
• A degree in Architecture or Interior Design is compulsory; candidates with an additional Master's in Business Administration will be preferred.
• Familiarity with all business functions including Human Relations, Finance, Public Relations & Business Development.
• Experience with implementing IT systems that are future-proof with good knowledge of growing technology.
• Good with numbers and financial planning.
• Outstanding communication and negotiation skills.
• Excellent organizational and leadership ability.