Director of Operations

Reporting to the CEO, you will be responsible for:

• Execution of the Group's operations strategy to enhance market positioning, operating profits, and service levels tailored to region-specific needs.
• Providing direction to GMs to develop annual business plans, KPIs, and capital expenditure plans ensuring alignment with corporate strategy and compliance with Group standards.
• Guiding in strategy implementation by tracking properties' KPIs against targets.
• Directing the preparation and consolidation of the operations budget and identifying opportunities for improvement.
• Leading the development and implementation of operations policies, systems, processes, and procedures to ensure world-class service delivery and innovation.
• Collaborating with GMs to implement LQA standards and achieve competitive LQA score results.

• Reports to the CEO.
• Must hold a Six Sigma Black Belt qualification.
• Demonstrated leadership experience in one of the following:
• General Manager or Senior Hotel Manager role, transitioning into an operations-focused position.
• Operations Director level with a proven track record.
• Experience managing a portfolio of luxury brands, aligning with the Group's positioning.
• Flexibility for remote working, with no requirement to relocate to the UAE.