Director of Operations

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Main Duties/Responsibilities:

Oversee the entire operations of the hotel with particular focus on:

1. Front Office
2. Housekeeping
3. Food and Beverage
4. Culinary
5. Reservations
6. Security
7. Engineering

Develop and implement property-wide strategies that deliver products and services to meet or exceed the needs and expectations of target customers and provide a return on investment. Represent the hotel management when interacting with guests and individuals from outside the Hotel. Assist in monitoring present and future trends, practices, and systems in the hotel industry and ensure execution of competitive programs. Stay up to date with financial results (budget versus actual) in sales and cost areas and ensure that sales and profit are maximized. Control expenses and recommend and implement measures to control them. Closely monitor guest feedback, communicate feedback results, and make recommendations for improvement.

Candidate Profile:

At least 2 years of strong operational experience, both in Rooms and F&B operations in 5-star luxury hotel.

• Exceptional customer focus.
• Able to work with multicultural teams.
• Strong problem-solving & decision-making skills.
• Able to communicate effectively and build professional relationships with the senior management, guests, and hotel colleagues.
• Strong motivational skills.
• Commercial know-how.
• Proven leadership abilities & excellent business acumen.