Director of Operations

Job Description - Director of Operations (HOT0BF3B)

Job Number:

HOT0BF3B

Work Locations:

Hilton Abu Dhabi Yas Island, Abu Dhabi 500200

A Director of Operations is responsible for the effective operational management of the hotel, so Heads of Department achieve and exceed their revenue, departmental profitability, and Guest satisfaction targets.

What will I be doing?

As Director of Operations, you will be responsible for the effective operational management of the hotel, so Heads of Department achieve and exceed their revenue, departmental profitability, and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

1. Work in conjunction with the Cluster General Manager to actively manage key property objectives and challenges (including projects, and Guest and Team Member overall experience)
2. Assist the development of meaningful, achievable hotel budgets and other short- and long-term hotel strategic goals
3. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
4. Respond to audits that are completed by the company to ensure continual improvement is achieved
5. Plan, direct and coordinate the service delivery in all operational departments to meet and exceed guest expectations
6. Comply and exceed hotel and company Service Standards
7. Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
8. Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and the wider organization
9. Seek and respond to Guest feedback to achieve positive outcomes and high levels of Guest satisfaction
10. Hold regular briefings and communication meetings with the HOD team

What are we looking for?

A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values:

1. A degree or diploma in Hotel Management or equivalent
2. Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
3. Experience in managing budgets, revenue proposals and forecasting results
4. In-depth knowledge of the hotel / leisure / service sector
5. Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets
6. Accountable and resilient
7. Ability to work under pressure, and meet and exceed business deadlines

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

1. Knowledge of the hotel property management systems
2. Have completed their Shine Development program

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service,