Director of Food & Beverage

Company Description

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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Job Description

What you will be doing:

Supports the General Manager in his assignment and assures that set objectives are understood and implemented in the operation.

Lead, manage and inspire the Food & Beverage Division, including Outlets, Banquets, Culinary, and stewarding, ensuring all service standards are followed.

Drive innovative promotions, menus and concepts, creating a destination of choice for both Hotel and external guests.

Ensuring optimal performance by being a consistent presence on the floor to support and lead the team to deliver service excellence.

Work closely and in partnership with the culinary & stewarding teams to ensure that all food & beverage service aspects exceed guest expectations and promote teamwork as a strong component of the luxury service culture.

Follow up on guest complaints with the leadership team and ensure appropriate internal follow up, including implementing training resolutions and effective performance management where applicable.

Maintain a first class and positive visual impact within the outlets including ambiance, cleanliness, orderliness, décor and service flows.

Ensure the implementation and adherence of standards in guest service and constantly seek out ways to improve product and service as well as increase volumes and profits!

Consistently offer professional, friendly and engaging service.

Liaise with all the Food & Beverage departments to ensure that all resources are being effectively utilized and that the entire division operates as a unified force.

Analyze Food & Beverage business trends to develop accurate forecasts and strategies to maximize profits.

Prepare annual budgets and administer in a fiscally responsible manner.

Assist in the preparation of the Hotel’s annual strategic plan and achieve the goals and targets therein.

Provide vision and creativity in renovation opportunities.

Lead and support all Food & Beverage departments in the achievement of their financial and operational targets.

Drive revenue and profit through the development and implementation of strategies, practices and promotions while maintaining the integrity of the overall concept.

Implement effective control of food, beverage, labour and operating expenses throughout the Food & Beverage division.

Manage the beverage inventory and ensure cost controls are in place. Effectively monitor and continue to develop Food & Beverage controls.

Ensure the effective scheduling practices to ensure adequate staffing levels that satisfy guest and business needs, while following the Collective Agreement.

Demonstrate, and hold the team accountable to, the highest standards of internal and external luxury customer service at all times.

Have a great knowledge of the Collective Agreement and its applications within the department and hotel.

Demonstrate a talent-based approach to recruitment, including creating, evaluating and executing effective recruitment, training, retention, development and leadership strategies for the department.

Drive and promote the growth and development of internal talent.

Effective performance management through focus on development, training, problem resolution, maintaining up-to-date records on performance and audits, attendance, grooming, service deficiencies, schedules, labor costs/payroll, and late/absenteeism.

Participate in regularly scheduled departmental meetings.

Ensure the achievement of Employee Engagement Survey objectives. Foster and maintain high team spirit within the different departments.

Coordinate on a day-to-day basis with outlet managers the smooth running of the operation.

Develop and maintain a safety culture within the department and ensure departmental adherence to and awareness of Health & Safety standards.

Ensure the safety, repair, maintenance and sanitation of both front and heart of house restaurant operations per provincial health regulations & Enclosure standards.

Ensure that all policies and standards of the other departments, (personnel, accounting, engineering, etc.) which affect F&B are implemented, understood, communicated within the department and adhered to by all F&B personnel.

Work a flexible schedule that meets business demands, including evenings/nights, weekends and holidays.

Analyze data and trends to create strategies for improvement, while being innovative and upholding the standards.

Develop and support Profit Centers in supporting Centre Managers, honoring their “Management Charters” and allowing them independence and authority necessary for true Centre Manager status.

Provide leadership and participate in relevant community events and hotel events.

Act as an active member of our Hotel's Executive Committee.

Assure that standards of quality and procedures established for the Food & Beverage Department are understood and implemented in all food and beverage outlets and departments.

Support the General Manager in ensuring that professional development opportunities are made available to members of the F&B management group whether in the form of “cross training”, “special courses”, advancement and promotion, or in some other form.

Ensure that high standards of professional conduct and ethics are adhered to by yourself and your staff in dealing with colleagues, employees, customers, vendors, contractors and the community in which the hotel is located.

Should be familiar with the major relevant Operational Standards relevant to her area of responsibility as well as the local/domestic policies and procedures and consider them within her/his daily scope of work.

Qualifications

Your experience and skills include:

• Previous Food & Beverage experience in a senior leadership role with broad operational knowledge required.
• Five years' experience in 5 Star Hotels.
• Previous luxury resort experience preferred.
• University/College degree in a related discipline preferred.
• Computer literate in Microsoft Windows applications required.
• Proven ability to analyze data and trends to create strategies for improvement.
• Strong interpersonal, communication, and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest and colleague needs, remaining calm and courteous at all times.

Your Team And Working Environment

• Hospitality employees worldwide making this a great place to develop lifelong connections.
• Fast-paced, upscale, luxury hotel.

What Is In It For You

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• All Heartist Program with exclusive discount card dedicated to Accor employees offering discounted rates for hotel stays, dining, travel, shopping and much more!
• Career opportunities across a network of international brands in more than 5100 hotels across 110 countries.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.