Director of Accounts Mid-Market

As a business segment leader, you will lead a team of account management and sales professionals focused on retaining and growing the segment. You will lead the sales team with a solid focus on understanding and addressing customer needs and strategically positioning our products and services for maximum impact.

You will shape and implement a comprehensive sales strategy, focused on strategic account planning, drive substantial revenue growth and customer loyalty as well as align cross-functional efforts to drive execution for your customers/segment.

Your responsibility includes building robust, long-term relationships with key clients acting as their strategic and trusted consultant externally and ensuring cross-functional alignment inside the organization to accomplish that.

You will be 1 of 5 key stakeholders in the organization driving growth in the largest region for the company.

Key Responsibilities:

1. Develop and execute a growth and retention strategy for the account segment in alignment with the country and business priorities, taking into account segment specific needs.
2. Develop and implement a strategic account planning framework - specific to the segment – to drive share of wallet and product adoption, ensuring alignment with overall business objectives.
3. Lead cross-functional efforts across sales, marketing, business analytics, pricing, product development, and other functions to meet customer needs and to grow the business segment.
4. Drive and coach a consultative sales approach, focusing on understanding customer needs and delivering tailored solutions that drive value and customer success.
5. Lead the team in sales methodologies and practices, ensuring a focus on strategic account management and execution excellence.
6. Foster a culture of continuous learning and development.
7. Oversee a climate of operational excellence and refine forecasting processes to enhance accuracy and predictability in revenue, ensuring top-down and bottom-up adoption.
8. Cultivate strong inter-departmental collaboration and processes to ensure seamless customer experiences and efficient fulfillment of client requests.
9. Act as the senior escalation point for customer account management, ensuring timely and effective resolution of issues.