Director - Global Connectivity and Projects

Director - Global Connectivity and Projects

Execute the project delivery function and ensure that all projects are delivered with compliance to quality standards, timeframes, and customers requests. Accountable for the overall project delivery management. Provide input into the design and creation of new product/ service developments and manage the implementation, governing project delivery management process, practice and standards, providing project delivery strategy and aligning the section strategy with business values & goals.

Key Responsibilities:

• Execute the Project Delivery activities and monitor its implementation to ensure successful delivery of products and services and compliance with quality standards and timeframes.
• Act as the acceleration & escalation point for all major project delivery issues and effectively resolve the same.
• Coordinate with the relevant teams to maximize billable utilization and revenue, and work to minimize unbillable utilization rates.
• Supervise all the relevant partners/vendors to deliver the projects as per customer requirements.
• Analyze and monitor capacity planning and forecasting data produced by subordinates.
• Oversee the post-project evaluations, to learn and share this knowledge with the wider team and strategically plan changes in improvement.
• Ensure efficient and consistent documentation of processes are defined, implemented and maintained.
• Analyze current and future capacity levels and where any shortfalls occur, detail strategic actions to be taken.
• Guide the development of technical estimates, work plans and methodologies to systemize project delivery and hence reduce risks from arising.
• Cultivate the resource management and project delivery management functions strategically.
• Design PMO services and delivery ecosystem for bespoke projects & strategically analyze and improve billable utilization.
• Administer Project Delivery Management processes and methods.
• Manage the successful implementation of the Project Delivery strategy, responsibilities, services and deliverables.
• Analyze project data and produce information for strategic management review and take proper guiding instructions accordingly.
• Set vertical goals, deadlines, prioritize objectives and assign team members to various deliverables to ensure accountability within the team and drive the success of the team members.
• Oversee project performance and ensure members are carrying out their tasks efficiently while upholding the company's standards and processes.
• Seek implementation efficiencies to meet and exceed the financial expectations established at portfolio initiation.
• Prepare regular status reporting of current engagement.
• Drive collaboration throughout inventory management, stocking, RMA management and ensure process tolerance.
• Represent Etisalat externally (e.g., with customers, vendors and industry peers).

Qualification & Experience:

• Bachelor's degree in Engineering / IT / Computer Science or equivalent.
• ITIL Expert & Six Sigma.
• Master's degree in computer science, engineering, information technology or related fields (desired).
• Experience in Engineering, IT Management & Project delivery in telecommunications or IT industry.
• Experience in a leadership position in Project & SI technology organizations.
• Service Delivery and Customer Support experience.