Director - Fulfillment - Gulf Countries

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

The Director-Logistics will manage operationally the Distribution Centers and the B2B Last Mile Distribution in the countries. We are hiring a Director-Logistics who is responsible for the efficient movement of goods, inventory management and ensuring timely delivery of products. The primary goal is to improve operational efficiency, run the operations in a cost-efficient way and ensure customer satisfaction.

Reporting to the VP Logistics, you will drive delivery of all targeted business plan metrics across productivity, quality, cost, safety, and people for the countries' logistics operations. You will create and build upon operational plans, drive a mind-set and culture of continuous improvement through Kaizen and Lean initiatives and sustain a culture of learning and development.

Key Responsibilities

• Develop and implement logistics strategies that align with the group’s objectives.
• Forecast and plan future logistics needs based on business growth and demand trends.
• Oversee logistics processes, including warehousing, fulfilment, inventory management, and B2B distribution.
• Collaborate with vendors, suppliers, and partners to optimize the supply chain and ensure timely delivery.
• Monitor and improve logistics processes and systems to enhance productivity and efficiency.
• Ensure that all operations adhere to health, safety, and regulatory standards.
• Oversee fleet management, transportation, and third-party logistics providers (3PL).
• Lead, mentor, and manage a team of Distribution centers and Last mile.
• Foster a culture of continuous improvement and employee development.
• Develop and manage the logistics budget, focusing on cost reduction and optimization.
• Analyze financial reports and provide recommendations to minimize operating expenses.
• Implement and manage logistics software and tools for tracking, reporting, and analytics.
• Stay up to date with industry trends and innovations to improve logistics efficiency.
• Ensure that logistics operations meet or exceed customer expectations in terms of delivery times and inventory accuracy.
• Resolve issues related to delivery delays, inventory shortages, or customer complaints.
• Establish key performance indicators (KPIs) to measure the effectiveness and efficiency of logistics operations.
• Regularly report on logistics performance to senior management and other stakeholders.

What you’ll need to succeed

• Bachelor’s degree in logistics, supply chain management, business, or a related field (Master’s preferred).
• 8+ years of experience in logistics or supply chain roles, with at least 3 in a leadership capacity.
• Strong knowledge of logistics software and technology.
• Excellent leadership, communication, and decision-making skills.
• Proven ability to manage budgets, reduce costs, and improve operational efficiency.

Skills:

• Servant Leader.
• Strategic thinking and problem-solving.
• Strong analytical and data-driven decision-making.
• Excellent organizational and time management skills.
• Knowledge of logistics regulations and compliance standards.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.