Director Cross-Border Remitter Account Manager

Responsibilities include:

• Achieve and exceed account transaction and revenue targets for Visa Direct by client
• Achieve annual performance goals and enablement milestones for Visa Direct (e.g.: new endpoints, corridor expansion, or use cases)
• Develop and actively manage client account plan to achieve financial targets and strategic priorities across all products (e.g. direct to card, account and wallet, AFTs, VAS, etc.)
• Develop and manage strategies for performance acceleration, including high potential use cases, marketing strategies and growth opportunities

Sales pipeline development, up-sell, cross-sell endpoint options, routes and corridors, use cases and VAS across primary and extended client LOBs.

• New and renew deal structure, incentives, negotiation and contracting
• Manage and support clients through the sales cycle from opportunity identification, solutioning, and program launch, ramp, and optimization

Establish a trusted working relationship with the Client to ensure we have the necessary understanding of the client’s business and strategy and work across internal Visa and Visa Direct stakeholders to support and accelerate deliverables.

• Collaborate with the client Account Executive(s) to define account priorities and achieve the annual plan
• Partner with Visa Direct cross-border commercialization team to develop the go-to-market strategy and ensure we have the right value proposition and product construct to meet client needs
• Work with Marketing to ensure our client-facing materials are excellent, on message and help accelerate the learning and launch process
• Work with Finance and Leadership on forecasting and monthly and quarterly reporting
• Work with Legal to ensure client contracts drive to successful outcomes for both Visa and our clients
• Work with Client Services to monitor payment volume to recommend optimization activities and address production issues as needed
• Collaborate with NA Visa Direct Leadership to share progress and growth through internal reporting and tracking of account plan and financial budget
• Identify and raise product feature enhancements

Active investigation and management of account program performance, with a drive to resolve issues quickly and completely.

• Analyze dashboard and identify key trends, bringing in product and client services SMEs to assist as needed
• Client transaction yield optimization (price and FX)
• Underperforming program revenue impact and resolution

Development Account plans and monthly/quarterly reviews.

• Provide comprehensive, insightful review of the client’s program performance identifying opportunities to drive growth and defining the
• Lead regular review and opportunity solving sessions with the cross-functional teams and help problem solve when client programs are stalled, or transaction volume has plateaued
• Monthly reporting to NA Visa Direct and Market leadership

This is a remote position. A remote position does not require job duties to be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Qualifications

Basic Qualifications:

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

• 8 plus years of payment or money movement industry related and leadership experience (minimum of 2 to 3 years with remittances) in commercialization, strategy, product management or management consulting
• Creative self-starter with a bias toward action and proven track record for successfully developing, building, launching and commercializing technology products that delight customers
• Demonstrated success in driving account growth acceleration
• Excellent problem-solving skills with a strong focus on delivering for clients
• Excellent listening and communication skills (both verbal and written), and executive presence. Must be able to interface with our most senior client executives
• Ability to explain complex business and technical concepts to a broad audience in an approachable way to influence and drive adaptation
• Demonstrated thought leadership and the aptitude to think creatively and identify new ways to innovate and differentiate products with evidence of tangible business results
• Passionate about what you do and excited about the opportunity to transform payments working for the industry leader
• Ability to inspire direct reports and influence those without direct management responsibility
• Possess a high level of professionalism and leadership skills to build business relationships, trust and respect with client, partners, suppliers, and internal stakeholders
• Strong team player, self-motivated and the ability to work independently at coordinating across functional activities, obtain buy-in and elevate issues at critical junctures appropriately
• Visa or financial or payment industry knowledge required, push payments or real-time payments experience a plus