Manage the business of the assigned team through the designated Coverage team and their performance.
Partner with the Real Estate department in service delivery, working independently to grow revenue for the Bank while managing risk in the portfolio. Develop credit skills and a good understanding of acceptable risk/reward parameters for customers, empowered with authority to handle exceptions and resolve customer service issues.
Handle customer inquiries and service-related issues proactively to focus on cross-selling other complex products.
Possess good customer and corporate product knowledge, effective problem-solving, and interpersonal skills to satisfy customers, meet performance targets, and work effectively with various parties to achieve results.
Maintain a level of zero expiry for all assigned tasks.
Achieve the annual target for performing loans assigned by Senior Management.
Cross-sell GFM GTB products and all other relevant products to benefit customers.
Deliver superior customer service by acting as a client service manager, proactively helping customers resolve problems.
Enhance credit analysis skills.
Ensure that all internal processes for the existing portfolio are met in line with Bank policies & procedures.
Adhere to procedures and processes in documentation of call reports, KYC, and all operational matters. Turn around new bank proposals as per agreed SLA.
Specific Accountabilities:
Sound knowledge of appraisals, financial modeling, and legal/regulatory environments.
Ability to communicate both verbally and in written presentations.
Ability to manage people and work under pressure.
Capable of organizing workload and meeting deadlines.
Knowledge of interpretation and appraisal of financial statements/feasibility reports.
Function within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
Authorized to take decisions as per the approved authorization matrix.
Qualifications:
Finance/Business-related Bachelor's/Master's degree; professional qualification in accounting will be an advantage.