Director

The job posting is outdated and position may be filled

Responsibilities:
• You’ll be responsible for the delivery of the Service Delivery framework across the airport, working to develop and implement service metrics and KPI’s for all passenger touch points. You will work closely with stakeholders and service partners to analyse and evaluate the service environment, guiding the organisation towards an improved service culture
• You’ll create and foster a culture of service, role-modelling positive behaivour, whilst coaching and mentoring staff and growing their capabilities.
• You’ll engage with stakeholders, reviewing their processes and ensuring key customer insights are used to improve and develop the delivery of services within the airport. This will involve project managing initiatives and ensuring their completion and evaluation
• You’ll be responsible for all customer service policies and procedures, defining and delivering programmes to ensure awareness and understanding across the airport

Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.

Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job has emerged as the UAE premier job portal, attracting thousands of job seekers every day in UAE.