Digital Signage / ID B2B Tech support & Training expert

Information and Communications Technology (ICT),

We are seeking a motivated and experienced ID B2B Tech support & Training expert to join our client team with a minimum of 5 years of experience. The successful candidate will be responsible for supporting the ID B2B product technical support and training for the MEA Region.

Responsibilities:

• Manage & provide technical support for ID products in the MEA Region.
• Conduct onsite and online training for other subsidiaries.
• Perform LED pixel repairs for various models, including those with 0.6mm pixels.
• Handle onsite LED configuration and troubleshoot faults.
• Provide training to service engineers or system integrators as and when required.
• Oversee the management of PRC spare parts in both the system and physical storage.
• Prepare and submit monthly B2B reports for ID products.

Qualifications & Requirements:

• Bachelor's degree or engineering in a related field.
• 2+ years of experience in LED/chip-level repair, LED screen configuration, and LED control systems.
• Proven experience in PCB repair and electronic component troubleshooting.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to work independently and manage multiple tasks and projects.
• Proficiency in Microsoft Office, including Excel and PowerPoint.