Digital Product Owner

Your Responsibilities

At Lockton, we're passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented, and always striving to make ourselves and those around us better. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

As a Product Owner, you will play a pivotal role in bridging the gap between business requirements and technical implementation. You will be responsible for defining and prioritizing the product backlog, ensuring that development partner & teams are working on tasks that deliver the most value to Lockton. By collaborating with various stakeholders, you will ensure the successful delivery of high-quality products and alignment with overall company business objectives.

Product Vision and Strategy:

• Work closely with Head of Digital to build and maintain a product vision & strategy that aligns with business objectives and needs and the company's overall strategy.
• Define and continually refine the product roadmap and key milestones for product development, ensuring it aligns with the strategic goals of the organization.

Development & Backlog Management:

• Develop, maintain, and prioritize the product backlog, turning high-level project objectives into user stories and detailed requirements.
• Clearly communicate priorities and acceptance criteria to development partner.
• Ensure that the backlog is transparent, visible, and understood.

Requirement Gathering and Analysis:

• Coordinate with business and other stakeholders to gather accurate requirements and needs. Work closely with stakeholders and identify opportunities for product enhancements.
• Translate business requirements into detailed functional specifications and actionable tasks for the development partner and internal team.

Sprint Planning and Execution:

• Work in an Agile environment and continuously review business needs, refine priorities, outline milestones and deliverables, and identify opportunities and risks.
• Lead sprint planning meetings, identifying the delivery team, ensuring that development partner and/or internal team understand backlog items and acceptance criteria.
• Actively participate in daily stand-ups, sprint reviews, and retrospectives to ensure that teams are aligned, and obstacles are addressed promptly.

Performance Monitoring:

• Establish and monitor reporting & key performance indicators to measure product effectiveness, adoptability, and effectiveness of support service.
• Use data analytics and stakeholder feedback to inform future product enhancements and strategies.

Product Support Excellence:

• Oversee the delivery of product support, ensuring timely and effective resolution of issues raised on the support channel. Implement best practices in IT product support to enhance service quality and efficiency.

Qualifications

Experience:

• Proven experience as a Product Owner or similar role (preferably in agile development environments) for 10 years.
• Demonstrated success in developing, delivering, & managing successful products that meet or exceed business objectives.
• Prior experience in product support role and leading a team.

Technical Skills:

• Strong understanding of software development processes and technologies.
• Ability to create detailed product requirements, user stories, specifications, and acceptance criteria.
• Proficiency in using product management tools and methodologies (e.g., JIRA, Confluence, Agile, Scrum, Kanban).
• Proficiency in using data analytics tools and methodologies to drive decision-making.
• Ability to create and track key performance indicators (KPIs) and other metrics to drive team success.
• Knowledge of Lean principles and practices.

Preferred Qualifications:

• 8-10 years of experience in the insurance and reinsurance industry.
• Undergrad degree in Computer Science, Engineering, or a related field.
• Advanced degree (MBA, Master's in a related field) is a plus.
• Familiarity with UX/UI design principles.
• MUST BE AN ARABIC SPEAKER.