Digital Product Owner

POSITION PURPOSE

The Digital Product Owner will own the scoping, planning, delivery, acceptance testing and implementation of all digital tech initiatives as per Sephora Middle East roadmap.

You will be responsible for the full product life cycle, liaising with a range of key stakeholders throughout the organisation.

You will play an integral part in analysing customer needs (internal and external) whilst translating technical requirements into non-technical terms for a range of internal customers.

Finally, working in collaboration with Digital Product Manager and Digital Engineering Manager to launch initiatives which will make web and app best in class along with offering a great Omni experience to the customer.

Key Accountabilities

1. Champion the needs of the Sephora Middle East customer and local business stakeholders to ensure local requirements are prominent on the road map.
2. Define the vision for the product and maintain a cohesive vision throughout the process.
3. Create a product roadmap based on product vision.
4. Identify and prioritize business needs and requirements, define the user target, its expectations and build product’s main features.
5. Manage the product backlog and prioritizing tasks based on changing requirements.
6. Manage full product lifecycle from ideation to launch, including research, defining requirements, project management, QA, UAT and launch strategy.
7. Overseeing all stages of product lifecycle from product creation, including design and development.
8. Define User Stories, a short and clear description of the customer's needs, to make sure they can be done within the allocated budget.
9. At every stage (or iteration), the Product Backlog is evaluated and presented to the clients to ensure the final product or service fits user requirements.
10. Monitoring and evaluating product progress at each stage of the process.
11. Assemble & lead a cross-functional core teams to manage delivery of the product definition and project plan including costs, schedule, risks, contingencies, and estimated business results.
12. Manage all external vendors and their deliverables.
13. Working with project team and end-users to deliver updates and status reports.
14. Run User Tests to have initial client feedback to make the necessary adjustments, by taking into account the technical requirements and the developers' questions.
15. Independently and proactively lead/facilitate efforts to identify opportunities to leverage technology to enhance the customer experience.
16. Communicate with management team, external partners, and business area experts to improve product functionality, resolve issues, and improve consumer satisfaction.
17. Define success metrics for new projects and work with the customer experience team to track the performance for existing products to understand effectiveness of digital products.
18. Work with relevant teams to improve and optimize the onsite user experience.
19. Research, troubleshoot, diagnose and recommend solutions when challenged by business and technical problems.
20. Mitigate conflicts, decompose high-level information into details, translate low-level information to business understanding, and distinguish nice to haves from underlying needs.

Skills, Experience & Personality

1. 5+ years proven experience working as Digital Product Owner or in a similar role.
2. In-depth knowledge of waterfall, scrum and agile software development methodologies.
3. Working knowledge of product development architecture.
4. Proficiency in the use of analytic tools and strong analytical thinking.
5. Excellent knowledge of user-centered design principles, excellent oral and written communication including presentation skills.
6. Ability to work with large teams and a variety of people, including users, product development team members and management team members.
7. Understanding of design quality standards.
8. Effective people leadership and management skills to support an environment for high-functioning, productive and engaged teams to operate.