Digital Analyst

Synopsis

To help answer the highest value analytical problem statements posed by different teams and departments across Etihad Airways to the Digital & eCommerce team.

Reporting to the Digital Analytics Manager and working under the guidance of the Digital Engagement Senior Manager, he/she should leverage their advanced analytical skills and the wider analytical toolkit to analyze and visualize Etihad’s digital and enterprise data resources. Strong communication and interpersonal skills are essential to effectively work across a multi-disciplined environment.

He/she will be encouraged to develop their skills and techniques for data analysis and problem-solving, staying up-to-date with industry-leading Digital Analytics capabilities.

Accountabilities

1. Analyze requirements and identify or design the solution to a problem.
2. Execute complex, ad-hoc analyses utilizing Etihad’s analytical toolkit, proactively looking for further insights and root causes.
3. Summarize/visualize results and highlight likely insights for the business translator to develop.
4. Maintain a documentation repository of solutions, including methodology.
5. Identify opportunities for automation and improvements in each analysis performed, making recommendations to the wider team regarding priorities for further development.
6. Develop and maintain proficiency with Adobe, Google Analytics, Tableau, Power BI, and other advanced analytic and database tools, in-house data sets, and other resources.
7. Develop one or more specializations in Etihad’s key analytical disciplines and become the ‘go-to’ person among peers in that field. Act as an expert and coach to the wider analytics team.

Education & Experience

1. Minimum 3 years of relevant experience in digital analytics, reporting, and database management and/or Data Science models used in commercial/digital processes. Experience within the aviation industry in Digital Analytics or Business Analytics is preferred.
2. Minimum Bachelor’s degree in Computer Science, Statistics, Information Technology, or a related field. Additional qualifications in analytical disciplines and techniques are an advantage.
3. Proven track record of managing successful digital analytical models and reporting.
4. Strong analytical and problem-solving skills, with the ability to use data to drive decision-making.
5. Good project management skills, with the ability to manage multiple projects simultaneously.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly became one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia, and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty program, and more. This ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com