Development Director

```html

Technical Account Manager - Job Description

RingLeader is revolutionizing the industry. We are an established provider seeking great candidates to assist the Regional Account Managers in B2B and B2C. RingLeader is looking for a Technical Account Manager to assist the Sales team with day-to-day pre and post customer support.

This candidate will need to be organized and maintain detailed data records to assist in several different reporting. This position will be in Fredericksburg, VA with possible hybrid work.

Requirements

Responsibilities:

1. Provide business, technical, and product knowledge in support of pre and post sales activities to ensure customer satisfaction.
2. Address product-related questions and technical challenges.
3. Educate clients on how existing and new product features and functionality work, and how it can contribute to their business.
4. Monitor accounts to ensure the usage of products at optimal performance for each client.
5. Evaluate customer needs to suggest upgrades or additional products.
6. Act as the middleman to support the organization to ensure client escalations are resolved in due time.
7. Partner with Regional Account Managers to build relationships with decision makers and business contacts.
8. Provide reports to developers and stakeholders on product usage.
9. Ensure deliveries arrive on time and in good condition.
10. Track account metrics.

Qualifications:

1. A bachelor's degree in computer science or engineering.
2. Experience in technical support.
3. Good technical and product knowledge.
4. Excellent communication and interpersonal skills.
5. Good critical thinking and problem-solving abilities.
6. Working knowledge of sales.

Benefits

Additional Compensation:

• Commission
• Bonuses

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Tuition reimbursement
• Hybrid Work Location

This Company Describes Its Culture as:

• Innovative -- innovative and risk-taking
• Outcome-oriented -- results-focused with a strong performance culture
• Team-oriented -- cooperative and collaborative

This Job Is Ideal for Someone Who Is:

• People-oriented -- enjoys interacting with people and working in groups
• Achievement-oriented -- enjoys taking on challenges, even if they might be difficult
• Autonomous/Independent -- enjoys working with little supervision