Desktop Support Specialist

Job Description

• Proficiency in troubleshooting common desktop operating systems (Windows, macOS) and productivity software (Microsoft Office, Adobe Suite).
• Solid understanding of networking concepts, protocols, and technologies, including TCP/IP, DNS, DHCP, and LAN/WAN configurations.
• Familiarity with remote desktop support tools and techniques, such as remote desktop control and remote assistance.
• Excellent communication and interpersonal skills, with the ability to communicate technical information effectively to non-technical users.
• Strong problem-solving abilities and a proactive approach to identifying and resolving technical issues.
• Ability to work independently with minimal supervision and prioritize workload effectively to meet deadlines and service level agreements.
• Flexibility to work outside regular business hours and participate in on-call rotation as needed.

Qualifications

Essential:

• Bachelor's degree in business administration, computer science or related field is the minimum requirement for this position.
• Certified for Microsoft Administration.
• Min 3 years relevant experience in a similar technical role.

Desirable:

• ITIL Foundation V3.
• CompTIA A+ (Computing Technology Industry Association).
• MSCA (Microsoft Certified Solutions Associate) or MCSE (Microsoft Certified Solutions Expert).
• CCNA (Cisco Certified Network Associate).