DESKTOP SUPPORT ENGINEER/Arabic Speakers

We have a new opportunity for DESKTOP SUPPORT ENGINEER with our client. Interested candidates send me your CV to [HIDDEN TEXT]

Job Title: DESKTOP SUPPORT ENGINEER

Location: Offshore (India) Remote

Duration: 12+ Months contract

Job Description

Experience/Knowledge:

1. At least 4 years of experience in setting up the IT helpdesk along with technical support based on ITIL best practices guideline.
2. Excellent technical knowledge of PCs and desktop hardware.
3. Working technical knowledge of current protocols, operating systems and standards.
4. Ability to operate tools, components and peripheral accessories (DOT Matrix, Network, MFP and ID Card Printers).
5. Software and Hardware Troubleshooting.
6. Able to operate effectively in a team environment with both technical and non-technical team members.
7. Able to operate with minimal supervision.
8. Able to manage time effectively, set priorities appropriately, schedule calls.
9. Able to maintain professional demeanor under stress.
10. Able to operate within customer standard operating procedures.

Skills:

Essential

1. Working knowledge of below list of Manage Engine Tools Set - Manage Engine Desktop Central Enterprise Edition 9.0, Manage Engine OS Deployer 4.0, Manage Engine Mobile Device Management.
2. Microsoft Windows 2008/2012 Terminal Server.
3. Knowledge of asset discovery tools e.g. Lansweeper, Altiris, SCCM.
4. Ability to operate and support Blackberry and IPAD.
5. Windows XP, Windows 7/8, Windows 2000/2003/2008 experience.
6. AD, Exchange 2007/2010/2013 experience.
7. Good communication (both verbal and written) skills.

Desirable

1. Working Knowledge of Remote Control Tools e.g. Dameware, SCCM, terminal Services.
2. ITSM Tools e.g. Manage Engine Service Desk Plus, Remedy, TSRM.

Qualification & Certifications:

1. Microsoft Certification, Ideally MCP or MCSE.
2. ITIL V3 Certification.
3. BTEC Computer Science.
4. A+ and N+ experience (Desirable).

Interested candidates send me your CV along with below details:

1. Expected salary:
2. Visa/ Work Permit:
3. Notice Period:
4. Current Location: