Design and Process Excellence Manager

About the Company

6thStreet.com is an omnichannel fashion & lifestyle destination that offers 1400+ fashion & beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain & Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks & Spencer’s, Dune London, Charles & Keith, Aldo, Crocs, Birkenstock, Skechers, Levi’s, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC’s first phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online & offline shopping with online browsing & smart fitting rooms.

Overview:

As a Design and Process Excellence Manager, you will play a pivotal role in designing, optimizing, and standardizing operational processes within our Quick Commerce vertical. This role is critical to ensuring fast, efficient, and cost-effective order fulfillment by developing and implementing best-in-class processes, driving continuous improvement initiatives, and leveraging automation solutions. The ideal candidate will have a strong background in supply chain operations, process optimization, and technology-driven enhancements in a dynamic and fast-paced e-commerce or quick commerce environment.

Job Duties & Responsibility:

1.Process Design & Standardization:

• Design and standardize operational workflows for order picking, packing, last-mile delivery, and fulfillment center operations.
• Map existing workflows, identify inefficiencies, and implement process improvements to enhance speed, accuracy, and cost efficiency.
• Develop Standard Operating Procedures (SOPs) for all quick commerce operations to ensure consistency and compliance.
• Benchmark against industry standards and adopt best practices for quick commerce fulfillment.

2.Process Optimization & Excellence:

• Lead continuous improvement initiatives using methodologies such as Lean, Six Sigma, Kaizen, and Agile.
• Monitor and analyze key performance indicators (KPIs) such as order processing time, delivery time, fulfillment accuracy, and operational costs.
• Conduct root cause analysis of operational bottlenecks and implement corrective measures.
• Drive process automation and innovation for real-time tracking, route optimization, and inventory management.

3.Technology & Automation:

• Work closely with tech teams to integrate automation tools and AI/ML-based solutions for demand forecasting, rider allocation, and warehouse optimization.
• Evaluate and recommend technology-driven enhancements to improve operational efficiency and scalability.
• Leverage data analytics to make informed decisions for process improvements.

4.Cross-functional Collaboration:

• Partner with supply chain, logistics, product, and customer support teams to align on goals, strategies, and execution plans.
• Drive a culture of process excellence by training and upskilling on-ground teams and stakeholders.
• Lead change management initiatives for process transformation and operational excellence.

Qualifications & Experience:

• Education: Bachelor’s degree in Industrial Engineering, Supply Chain, Operations Management, Business Administration, or a related field. A Master’s degree (MBA / MS) is a plus.
• Experience: 5-7 years of experience in operations, supply chain, logistics, or process improvement, preferably in quick commerce, e-commerce, or last-mile logistics.
• Strong expertise in process design, optimization, and automation solutions.
• Proven experience in implementing Lean Six Sigma methodologies (Green/Black Belt certification is a plus).
• Hands-on experience with process mapping tools, data analytics, and operational excellence frameworks.
• Excellent problem-solving, analytical, and decision-making skills.
• Strong stakeholder management and ability to work in a fast-paced, high-growth environment.

Benefits:

• Full-time role
• Competitive salary
• Company employee discounts across all brands
• Medical & health insurance
• Collaborative work environment
• Good vibes work culture.