Deputy Team Leader

Roles and Responsibilities

Mandatory:

• Minimum 3-5 years experience in Furniture - Retail
• Minimum 3 years experience managing a team
• Age not more than 40 years
• Flexible to work anywhere in UAE

Offer:

• Ensure high retail standards are maintained through daily opening and closing checklist and implementation of necessary actions in-store in a timely manner.

• Ensure 100% compliance to latest RPVM standards through effective product display in accordance with defined standards, appropriate management of damaged items and correct replenishment levels.

• Ensure highest standards of health and safety are maintained in the department.

• Work in closer collaboration with the Sales Manager on all products with respect to price, quality and customer feedback.

• Ensure Sales and Promotions for the department is driven as per the Trading Calendar effectively with appropriate focus on sales of discontinued products.

• Ensure Min/Max quantities and Furniture Matrix for all products with accurate information is maintained on the Store Inventory Management system.

• Ensure 100% representation of K lines in department through close collaboration and regular feedback to the In-Store Retail Logistics Manager.

• Regular cycle count for the department in line with the Company guidelines.
• Ensure that shrinkage for the department is within the defined norms and agreed standards.

• Ensure effective display of top sellers and slow sellers to improve sales contribution.

People:

• Ensure seamless induction and onboarding of new hires and provide necessary support and guidance to the new joiners.

• Ensure consistent communication to the team on store and department results through daily business updates providing clear instructions to drive performance.

• Drive engagement and motivation in the team through fast resolution of work-related issues and grievances.

• Conduct regular product training to ensure clear understanding of features, selling skills and after-sales service.

• Ensure that the department team is well trained on systems usage (SIM etc.) to obtain requisite information and provide necessary assistance to customers.

• Responsible for Performance Management of Sales staff through timely reviews.

• Lead and mentor the team to ensure an outstanding shopping experience for the customer.

Desired Candidate Profile

A Deputy Team Lead assists the team leader in managing a team and ensuring the successful completion of projects or tasks. Here are the key skills and responsibilities associated with this position:

Leadership Skills:

1. Team Support: Supporting the team leader in guiding and motivating team members to achieve goals.
2. Conflict Resolution: Addressing and resolving team conflicts or issues that may arise.

Communication Skills:

1. Effective Communication: Conveying information clearly and ensuring that all team members are aligned on objectives and tasks.
2. Feedback Mechanism: Providing constructive feedback to team members to foster growth and improvement.

Project Management:

1. Task Coordination: Assisting in the planning and coordination of team activities and projects.
2. Progress Monitoring: Tracking project progress and reporting updates to the team leader.

Problem Solving:

1. Issue Identification: Identifying potential challenges or obstacles and working collaboratively to find solutions.
2. Decision Making: Making informed decisions in the absence of the team leader, ensuring continuity of operations.

Organizational Skills:

1. Prioritization: Helping the team prioritize tasks and manage workloads effectively.
2. Time Management: Ensuring that deadlines are met and projects stay on schedule.

Training and Development:

1. Mentorship: Assisting in the training and onboarding of new team members.
2. Skill Development: Identifying areas for team members' development and facilitating training opportunities.

Reporting and Documentation:

1. Record Keeping: Maintaining accurate records of team activities, performance metrics, and project documentation.
2. Reporting: Preparing reports for the team leader regarding team performance and project status.

Adaptability:

1. Flexibility: Adjusting to changing priorities and demands within the team or organization.
2. Resilience: Maintaining a positive attitude and encouraging team morale during challenging times.

Collaboration:

1. Cross-Functional Cooperation: Working with other teams and departments to achieve common goals.
2. Team Building: Fostering a collaborative team environment that encourages open communication and cooperation.

Strategic Thinking:

1. Goal Alignment: Assisting in aligning team goals with the organization’s objectives and vision.
2. Continuous Improvement: Identifying opportunities for process improvements and implementing changes to enhance team performance.