Deputy Store Manager

Responsibilities

1. Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitors.
2. Drive the Store team to deliver the highest levels of customer service at all times.
3. Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying, and Planning.
4. Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
5. Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sales.
6. Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.
7. Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.
8. Implement, manage, and maintain compliance with Company policies and guidelines to minimize stock loss and damage.

Requirements

1. Diploma - High school certificate
2. Qualification in Retail related field is an added advantage
3. Minimum 4-5 years’ industry experience
4. Management skills