Department Manager

JOB DESCRIPTION

POSITION OBJECTIVE
- Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales.
- Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures.
- End to end store responsibility in absence of Store Manager.
- Promote the Loyalty Program of the company for maximizing loyalty and repeat sales.
- Provide feedback to the Store Manager and Area Manager with regards to employees and products.

Key Responsibilities
- Must be fashionable, well-groomed and possess updated product knowledge to ensure minimal stock loss.
- Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs.
- Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales.
- Assisting the Store Manager in implementation of operating procedures at the store as per the company standards.
- Ensure the brand and company's policies and procedures are adhered to by all the staff at all times.
- Regularly audits own store administration and resolve any issues.
- Manage the daily roster, leave and grievances of the retail staff.
- Maintain the visual merchandising standards at the stores at all times as per set VM standards.
- Promote the Club Apparel Loyalty Program of the company for repeat sales.
- Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products.
- Ensure awareness and vigilance at all times of security in the store without any negligence.
- Must be updated about the various brands of the group for suggestive selling to the customers.
- Must be physically fit to stand for extended hours and heavy lifting.