Department Manager

Store Standards & Displays

Ensure that all implementation at store level is completed to agreed high standards, whatever the subject matter, and that escalation channels are in place and are understood by all store teams. Develops and executes all aspects of ‘retail basics’, including on-shelf availability; clear shelf edge pricing; overall store standards; exceptional customer service together with outstanding “queue management”.

Along with the Regional Visual Manager, will be responsible for ensuring eye-catching, effective displays are maintained within the Store. All new promotional activity requiring changes to display should be carefully planned and coordinated to ensure minimum disruption. Must always maintain brand integrity through corporate display standards and is responsible for ensuring the display reflects and supports the product suitability for the promotional calendar.

Stock Availability

To ensure the availability and security of stock in the store through the implementation of agreed delivery plans and by following company procedures relating to stock movement. To liaise with the buyers / Operations Manager regarding product variety, quality, and ordering levels, providing feedback where necessary. Ensures the proper in-store control of stocks through liaising with the help desk and Inventory team to meet the demands and requirements of the business and customers. Minimise missed opportunities.

Deployment of Resources and Administration

Required to oversee the deployment of resources and to constantly challenge the team to utilise all resources to maximum effectiveness. Improve operational cost-effectiveness by ensuring the best deployment of material, financial, and human resources and by communicating with subordinates for clear understanding of accountabilities, objectives/targets, and measures. Manages the annual sales, headcount, and expenses to ensure the store performance is within approved budgets.