Delivery Experience Customer Service Specialist

Basic Qualifications

• Excellent written and verbal communications skills with an ability to interact with senior stakeholders.
• Bar-raising stakeholder management and organization skills. Track record of working with senior stakeholders.
• Ability to get hands dirty in the detail but can also see the bigger picture.
• Ability to effectively manage multiple workstreams at the same time while maintaining a high level of quality.
• Confident creating reports for leadership consumption.
• Ability to take initiative even under unfamiliar or ambiguous circumstances - solid sense of accountability and sound personal judgment.
• Flexibility to respond quickly to change and reprioritize in the face of changing stakeholder demands.
• Data-driven decision making and deep dive skills, including SQL.
• Advanced skills with MS Word and MS Excel.

Preferred Qualifications

• Background in ecommerce, retail or consulting industries.
• Experience coordinating delivery of customer experience, process improvement or cost savings programs.
• Practical experience in program management concepts, such as prioritization, governance, reporting and benefits validation.
• Experience establishing and consolidating program delivery metrics and status reports.
• Experience with project or program management tracking and planning tools.

Company - Q-Express Documents Transport - G25