Debt Counselling Advisor (UAE National) - Al Ain | Dubai, UAE

Debt Counselling Advisor (UAE National) - Al Ain

Debt Counselling Advisor (UAE National) - Al Ain

Some careers prize diversity more than others. If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals.

We are currently seeking an ambitious UAE National to join our Wealth and Personal Banking team, working together with colleagues to define, manage and achieve divisional business targets.

In this role, you will:

1. Be responsible for minimising any losses to the bank by collecting overdue debts, while always protecting both customers' and the bank's interests.
2. Understand customer circumstances and their affordability position, exploring options within remit to help them regain financial stability.
3. Manage a portfolio of live, current, and overdue debit balance customer accounts through inbound/outbound calls and other communication channels.
4. Provide relevant treatments based on the customer's circumstances and escalate cases for legal action when necessary.
5. Own performance against business objectives and targets and take responsibility for self-development.
6. Complete progress reviews on performance and development plans within agreed timescales and provide ongoing feedback to senior management.
7. Take initiatives to enhance/streamline policies and procedures for customer journey enhancement.
8. Be a department champion of the leadership message, setting the performance example for others to strive towards.
9. Carry out a range of processing tasks and handle customer calls, ensuring relevant productivity and quality measures are achieved in line with HSBC specified processes and procedures.

Requirements

To be successful in the role, you should meet the following requirements:

1. Graduation degree is a must to secure a UAE Visa and Work Permit.
2. Collections/Customer Service experience is a must.
3. Ability to speak, understand, and communicate in English fluently.
4. Ability to write business letters and reports.
5. Excellent email conversational/telephone skills.
6. Ability to learn quickly with excellent complex problem-solving skills.
7. Ability to understand and interpret numeric data.
8. Flexibility to work in shifts and resilience towards different work environments.
9. Ability to build rapport with customers, colleagues, and other stakeholders.
10. Strong MS Office Skills (Excel, PowerPoint, Word).
11. Excellent computer skills in a Microsoft Windows environment, including knowledge of Excel and skills in Access.

For further details and application information, please visit our careers site, searching under reference number 0000KXD2.

HSBC is committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.