Debt Collector

This Position is entrusted with the responsibility of managing collections and maintaining the allocated Receivables Outstanding in accordance with the approved credit terms and striving to exceed the desired cash flow.

Responsibilities

• Payment follow-up with the clients.
• Meeting collecting targets to ensure the customer ageing/over dues are within the targeted norms.
• Ensure Receivables statement reflects a true and fair picture.
• Provide periodical customer feedback on the outstanding status to the Credit Control Supervisor/Finance Manager to facilitate order approvals.

Client Follow-up

• Ensure that the Automated Pending Invoices statement is sent to all clients after the month end/closure before the 13th of the succeeding month.
• Make telephone calls to the clients prior to the due dates to follow up on seeking payment for due/overdue invoices.
• Send follow-up mails/reminders/chase letters regularly to delaying clients to ensure timely collections.
• Visit the customers in person (whenever necessary) to resolve disputes relating to unpaid invoices.
• Ensure that all the assigned clients are followed up each month without any exception.

Meeting Collecting Targets

• Monitor the ageing of the clients' outstanding statement regularly and chase up with the clients accordingly, to maintain the overdue percentage less than 50% on the total outstanding.
• Identify high-value invoices and ensure quick collection to improve cash flow.
• Ensure that a minimum of one receipt is collected from each of the due customers.

Ensure Receivables Statement Reflects True and Fair Picture

• Interact/liaison with the clients regularly and ensure accounting of all invoices by the clients closest to the date of service/sales rendered.
• Liaison/Interact with the messenger/service, Sales & logistics department regularly to ensure timely submission of invoices.
• Liaison/Interact with the Receivables Accountant (RA) to ensure timely posting of receipts, proper allocation of invoices, and timely accounting of Credit Memos.
• Liaison/Interact with the clients regularly to ensure customer balances are reconciled/matched with the client’s outstanding statement at any point in time, supported with a reconciliation statement for the differences.

Periodical Feedback to the Finance Manager/CCS

• Follow up with the clients regularly and keep up-to-date remarks in respect of each outstanding invoice.
• Provide the updated payment status of the assigned clients to the Credit Control Supervisor/Finance Manager/Service on a daily basis to decide on order approvals/releasing of Account holds.

Company Industry

• Banking
• Broking

Department / Functional Area

• Finance
• Treasury

Keywords

• Debt Collector