D&T Head of IT - HR and Legal

Since our founding in 1982, we have grown to become a world leader in comprehensive transport and delivery solutions for businesses and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.

Location: Dubai, AE

D&T Head of IT - HR and Legal

Purpose of the Job

The Head of HR D&T is responsible for leading the D&T strategy, delivery, and operations for the human resources and Legal functions at Aramex. The role oversees the design, development, implementation, and maintenance of IT solutions that support the business processes and objectives of the HR and Legal team. The role also manages the IT budget, resources, vendors, and stakeholders for the HR and Legal domains. The incumbent will also be overseeing and delivering D&T solutions and services that support the company's sustainability initiatives.

The overall purpose of this role is to:

1. Develop and execute the D&T vision, roadmap, and portfolio for the HR and Legal functions, aligning with the overall D&T and business strategies.
2. Ensure the IT solutions and systems for the HR and Legal functions are compliant with the relevant standards, policies, regulations, and best practices.
3. Manage the D&T budget, resources, contracts, and risks for the HR and Legal domains, optimizing the value and performance of IT investments and assets.
4. Establish and maintain effective relationships and communication with the HR and Legal stakeholders, understanding their needs, expectations, and feedback, and ensuring their satisfaction and alignment.
5. Drive the adoption and utilization of IT solutions and systems by the HR and Legal users, providing training, support, and change management.
6. Keep abreast of the latest trends, innovations, and best practices in IT for the HR and Legal domains and leverage them to enhance the IT capabilities and value proposition.
7. Identify and implement the IT innovation, optimization, and continuous improvement opportunities. Ensure the IT compliance, security, and audit readiness.

Job Responsibilities

Customer:
• Be highly proactive in understanding the Technology requirements of HR and Legal functions as Key customer. Establishes and promotes the overall vision for how Customer’s objectives are met.
• Actively manage relationships with the most senior stakeholders, and be the ultimate escalation point for issue resolution. Provide regular insights of new and emerging technology with a view to what can be adopted and trialed in Aramex.
People:
• Develop a high performing function by attracting, developing, and retaining Talent.
• Support the HR and Legal in implementing the D&T strategy and governance framework in accordance with agreed Global standard & processes.
• Persevere in the face of challenges and exhibit a steadfast resolve and relentless commitment to higher standards, which commands respect from followers.
• Provides a two-way, single point of contact between the Business Function and the Global Digital and Technology organization and able to work in a matrixed environment.
• Accountable for all technology within the business unit, acting as the single face of digital and technology for business users.
Operations:
• Identify opportunities to streamline HR and Legal processes through technology solutions.
• Work closely with HR and Legal teams to analyze workflows, identify inefficiencies, and propose system enhancements.
• Implement and maintain D&T systems that support sustainability activities and Monitor and report on the performance of sustainability D&T solutions.
• Drive continuous improvement initiatives to optimize system performance, enhance user experience, and increase operational efficiency.
• Lead and manage the D&T delivery teams and external vendors that provide IT services and solutions for the HR and Legal domains, ensuring high quality, timely, and cost-effective outcomes.
• Monitor and evaluate the IT performance and service levels for the HR and Legal functions, identifying and implementing improvement opportunities and resolving issues.
• Ensure the alignment of IT solutions with the business requirements, and priorities. Plan and oversee the IT project delivery, including scope, schedule, cost, quality, and risks.
• Manage the IT vendor relationships, contracts, and SLAs. Monitor and report on the IT performance, benefits, and value realization. Ensure the IT compliance, security, and audit readiness.
Financial Result:
• Build and manage Functional budget in-line with global IT and corporate Finance guidelines.
• Manage relationship with relevant suppliers in coordination with procurement team to ensure cost effectiveness and benefit from acquired technologies.

Job Responsibilities - Experience and Education

• Bachelor's degree or higher in IT, Computer Science, Business, HR, or related field.
• At least 12 years of IT experience, with at least 5 years in a senior IT leadership role, preferably in the HR domain.
• Proven track record of delivering complex IT projects and programs for the HR function, using agile and waterfall methodologies.
• Strong knowledge of SAP Success Factor suite of modules, and best practices for the HR domain.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate with senior executives, business partners, IT teams, and vendors.
• Strong strategic thinking, analytical, and problem-solving skills, with the ability to translate business needs into IT solutions and outcomes.
• Strong financial and business acumen, with the ability to manage IT budgets, resources, contracts, and risks.
• Strong ability to work with and manage remote teams utilizing technology.

Strong leadership, management, and coaching skills, with the ability to inspire, motivate, and develop IT teams and talent.