Customer Support Specialist (Ocean Freight) Chinese Speakers Only

Customer Support Specialist (Ocean Freight) Chinese Speakers Only

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and pioneering cross-border express shipping since 1969. Do you want to connect people across the globe and make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. As the Freight Forwarding Experts since 1815, we offer standard Global Freight services alongside highly specialized end-to-end transportation solutions to customers across most industries worldwide.

DGF UAE has an opening for a Customer Support Specialist in the Ocean Freight Team. You will support developing and administering field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion at Dragon Mart 1 & 2.

Working Hours: 10:00 am - 7:00 pm, Monday to Friday

Join us in connecting people and improving lives.

As a Customer Support Specialist, you will:

• Support the administration of field sales plans and processes to achieve sales objectives and revenue growth at Dragon Mart 1 & 2.
• Seek opportunities for increased and profitable sales on new accounts.
• Identify and contact prospective customers, assess customer needs, and match them with our products/services.
• Prepare sales presentations, bids, provide product/service information, and follow up on quotes to close business.
• Collaborate with local, district, and regional management to coordinate customer requests and products/services.
• Coordinate sales efforts with inside sales and provide information on competitors and suppliers to product management.
• Regularly address issues in existing systems and processes, making minor changes to enhance day-to-day activities.
• Explain and convince external parties such as skeptical customers and distributors who may be hesitant to accept proposals.
• Prepare and maintain a pipeline of potential customers in Dragon Mart.

Now, here's what we need from you:

Qualifications:

• Ability to communicate in Chinese (Priority) & English is required.

Experience:

• Up to 2 years of experience.

Skills:

• New Business Development, Account Management, Selling, Cross-Selling, Persuasion, Customer Value Proposition, Value Added Services, Product Lines, Product Demonstration, Sales Proposals, Contract Negotiation, CRM, Customer Acquisition, Entrepreneurship, Salesforce, Budgets, Sales Forecasting, Sales Targets, Driver's License, DHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills toward our shared goals.
• Potential for further career development.

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site at DHL Careers.

If you're ready to join our team and become a future leader in Freight Forwarding, submit your resume on our career website.

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. Supporting talented women in our organization is a core part of our DGF Strategy 2025.

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.