Customer Support Specialist Join the professional team at SMARTT

We are seeking a Customer Support Specialist to join our team at SmartT, a leading provider of innovative trading solutions. The ideal candidate will be responsible for assisting users, resolving technical issues, and ensuring customer satisfaction.

Skills

1. Excellent Communication Skills: Ability to communicate clearly and professionally with users in English (knowledge of Persian or Arabic is a plus).
2. Problem-Solving Abilities: Strong analytical skills to identify and resolve user issues effectively.
3. Technical Proficiency: Familiarity with financial trading platforms, especially MetaTrader 5, is an advantage. Basic understanding of IT tools and troubleshooting techniques.
4. Customer-Focused Attitude: A patient and empathetic approach to customer support.
5. Multitasking and Time Management: Ability to handle multiple tasks and prioritize effectively under pressure.
6. Adaptability and Learning Agility: Willingness to learn new technologies and systems quickly.
7. Attention to Detail: Ensuring accuracy in responses and tracking customer interactions.
8. Team Collaboration: Ability to work collaboratively with the technical and support teams.