Customer Support Representative

Work can be performed remotely from any country, no need to come to the UAE.

Required Tasks:

1. Manage incoming and outgoing calls efficiently and in a timely manner.
2. Follow up and respond to WhatsApp messages from clients quickly and effectively.
3. Book appointments for clients and coordinate the schedule with the team to ensure services are provided on time.
4. Follow call scripts and instructions to ensure a smooth customer experience.
5. Accurately identify client needs, clarify available information, and offer appropriate solutions or alternatives.
6. Present marketing offers for products and services when the opportunity arises.
7. Build strong, long-lasting relationships with clients by collecting additional information such as email addresses or alternate phone numbers.
8. Maintain accurate records of all conversations in the call center database in an organized and understandable manner.
9. Participate in ongoing training sessions to continuously improve service quality and performance.
10. Monitor the achievement of goals set for the customer service department to ensure the best customer experience.
11. Collaborate with the team to ensure client needs are met and full satisfaction is achieved.
12. Provide support in managing complaints and issues to ensure they are resolved quickly and efficiently.

Skills and Experience:

1. Language Skills: Excellent verbal and written communication skills in both Arabic and English.
2. Experience: Previous experience in customer support or call center roles is preferred.
3. Tech-savvy: Proficient in using communication platforms such as WhatsApp, CRM software, and basic office software (e.g., MS Office or Google Suite).
4. Organizational Skills: Strong organizational skills with the ability to manage multiple tasks simultaneously and prioritize effectively.
5. Problem-solving Skills: Ability to identify client issues, offer suitable solutions, and escalate when necessary.
6. Customer-oriented: A passion for helping others and delivering exceptional customer service.
7. Flexibility: Ability to work remotely from any country and manage tasks independently.
8. Attention to Detail: Accuracy in recording customer information and maintaining detailed records of interactions.
9. Adaptability: Willingness to learn new systems and procedures, and adapt to changes in a fast-paced work environment.
10. Team Player: Ability to collaborate with the team and ensure smooth operations while working remotely.
11. Time Management: Ability to manage time effectively and meet deadlines for appointment scheduling and client follow-ups.