Customer Support Representative

Accomodation, Annual Air Ticket, Annual Bonus, Food, Medical Insurance, Paid Leaves, Perks & Benefits As Per Labour Law, Travel Allowance, Transportation, Visa

Vacancy

Job Description

• Act as the primary point of contact for customers, addressing inquiries with a personalized touch to ensure a positive experience.
• Engage in active listening to thoroughly understand customer concerns, ensuring personalized and effective solutions.
• Collaborate with cross-functional teams to resolve complex issues, providing feedback to improve products and services.
• Educate customers on product features and best practices to enhance their overall experience and promote product usage.
• Monitor and respond to customer inquiries across various channels, including email, chat, and social media.
• Meet and exceed individual and team performance metrics, contributing to the overall success of the customer support department.
• Document all customer interactions accurately to contribute to a knowledge base that enhances team performance.
• Assist in training new team members, and sharing best practices to elevate overall service standards.

Desired Candidate Profile

• Minimum of a high school diploma, with preference for candidates holding an associate's or bachelor's degree in a relevant field.
• 1-3 years of customer service experience, preferably in a fast-paced environment such as retail or e-commerce.
• Fluency in Hindi / English is mandatory; proficiency in additional languages is highly desirable for a diverse client.
• Problem-solving skills to diagnose issues and recommend appropriate solutions efficiently.