Customer Support officer

Description
At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
As a Customer Support Officer your responsibility is to ensure delivery of quality service and provide an on-going support for the Business Banking Commercial Team. Assume joint responsibility with RMs/SRMs in the administration of the portfolio in order to adhere to the service standards of the unit.

What You ll Do

1. Assisting RMs/SRMs to achieve their objectives through providing support for Operational submissions/transactions.
2. Assisting in Portfolio Management through monitoring of deficiencies, compliance issues, etc. and reporting the same.
3. Liaise regularly with various departments including but not limited to Treasury, Operations, Legal and Compliance, within the bank and manage requests and enquiries pertaining to transactions and/or documentation.
4. Assist in portfolio management and ensuring minimal document deficiencies.
5. Attend to the clients enquiries and coordinate with various departments to ensure resolution in a timely manner.
6. Initiating RB5, AECB, Probe, World, Aloc, Google and CBRB checks, etc.
7. Assisting with account opening, profile changes, digital banking applications, authorization letters, balance confirmations, etc.
8. Consolidating reports and submission to relevant departments, such as BB-Products, Compliance, etc.
9. Managing IBPS/Cross-sell/BPM applications, among others.
10. Explore and highlight business opportunities in the Unit s portfolio.

1. University Degree for expats and higher degree diploma or equivalent qualifications for Nationals.
2. MBA/CA/CFA is an added advantage.
3. Over 4 years experience in similar role.
4. Thorough awareness of various financial products and services.
5. Basic computer application including but not limited to MS Office, Other core banking system, Moody s Risk Analyst.
6. Knowledge of local legal system as applicable to Banking, Local commercial banking practice.
7. Knowledge of Anti-Money Laundering guidelines and relevant Central Bank guidelines and regulations.