Customer Support Officer

As an Operations Officer, you'll be responsible for providing comprehensive client support through various channels, managing account verification and funding processes, maintaining high-value client relationships, and gathering and reporting client feedback to ensure operational efficiency and client satisfaction.

Responsibilities:

• Providing service and support to clients through chat, email, and phone, identifying problems and offering solutions
• Making phone calls to clients for various purposes, as directed by the department head
• Contacting clients who have not completed their account verification, requesting pending or additional documents for profile verification
• Assisting clients who are experiencing difficulties depositing funds into their accounts, providing support and suggesting alternatives
• Maintaining relationships with high-value clients to ensure business continuity
• Gathering feedback from clients regarding products, services, and payment methods, sending detailed reports to management for analysis and implementation
• Ensuring that client records are up to date and that all communication and guidance provided is properly recorded
• Contacting clients to address any outstanding issues related to their accounts
• Handling tickets in the chats in Portuguese
• Performing other tasks that the department head deems necessary

Requirements:

• Fluent in English and Persian, with excellent written and verbal communication skills
• Proven experience in providing customer service and support via chat, email, and phone
• Strong problem-solving and analytical skills to address customer issues
• Ability to manage multiple tasks and prioritize effectively
• Experience with customer support software and CRM systems
• Detail-oriented with strong organizational and record-keeping abilities
• Ability to build and maintain client relationships
• Experience in financial services or online trading preferred