Customer Support Agent

Responsibilities:

1. First point of contact for our clients on live chats, calls, and support emails.
2. Ensures that all communication is compliant with financial regulations. This is absolutely top priority.
3. Comfortable in taking full ownership of client experience and support.
4. Candidates will be trained to provide the necessary support to clients without breaching any regulatory restrictions.
5. Responsible for managing client complaints and responding to client inquiries by coordinating with the different teams and area owners (operations, product, marketing, etc).
6. Ensures that open tickets are closed within the approved SLAs.
7. Proactively find new ways to improve efficiency and overall processes.
8. Provide regular updates and reports to management on performance.
9. Ability to multitask and meet tight deadlines.