Customer Success Specialist

Tabchilli is Dubai’s hottest fermentation startup – crafting probiotic-rich hot sauces, kimchi, sauerkraut, and gut-loving foods. We’re growing fast and need someone obsessed with customer experience to keep our community thriving.

What You’ll Do:

• Be the go-to person for all customer queries on WhatsApp, email, and socials
• Track orders, solve issues, and make sure our customers feel like VIPs
• Collect and report customer feedback to improve products & operations
• Build and maintain strong relationships with repeat customers and subscribers
• Help reduce churn, increase customer lifetime value, and support retention campaigns
• Work closely with the founder and ops team to elevate the entire customer journey

What We’re Looking For:

• You care deeply about people and creating memorable service
• Experience in customer support or success, ideally in D2C or food/health
• Excellent communicator in English and Arabic
• Organized, proactive, and obsessed with getting things done
• Familiar with tools like Shopify, WhatsApp Business, Instagram, Google Sheets
• Love food, gut health, or fermentation
• Have experience with CRM tools or retention platforms
• Can write warm, human responses that reflect Tabchilli’s bold voice
• Be part of a growing brand that’s changing how people eat and feel
• Growth opportunities in ops, marketing, and beyond
• Competitive pay + performance bonus
• Staff discount (hello, kimchi addiction)