Customer Success Manager (Resident Engineer) - Technical

Customer Success Manager (Resident Engineer) - Technical

Zimperium is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on-device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.

As part of our fast-growing pace, we are currently looking for a Customer Success Manager (Resident Engineer). The candidate for this role will manage post-sale Customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving Customer delight. The Customer Success Manager (Resident Engineer) will be focused on a key enterprise client working primarily onsite at the Client's location. The role requires a blend of strong Customer management experience with a strong technical background.

• Account management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams.
• Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium's solution within the Customer's user base and assist the Customer to realize the business value.
• Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer.
• Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations.
• Customer Advocacy - Gather Customer's feedback about products, their use-cases channel them effectively to drive product capabilities.
• Customer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution.

• Collaborate effectively with internal teams Work closely with Engineering and Product teams in different time zones to address customer issues.
• Roll up your sleeves - Learn everything about the product and how it's deployed to ensure you can have in-depth quality conversations with the customer.

• B.S. in Computer Science or an equivalent engineering degree.
• 10+ years of experience working with Enterprise software solutions, startup experience desirable.
• 5+ yrs of Linux Scripting Experience.
• Database/SQL skills are a must.
• Experience in programming languages like Python and Java.
• 3-5 years of Helm deployments with good expertise of the technology.
• Experience with AWS tooling.
• 5+ yrs experience in customer success roles, preferably with security companies, managing a portfolio of large enterprise customers.
• Self-motivated, strong problem-solving skills with good business acumen.
• Domain expertise in Mobility & Security is highly desirable.
• Ability to travel.

Zimperium, Inc. is a global leader in mobile device and app security, offering real-time, on-device protection against both known and unknown threats on Android, iOS and Chromebook endpoints.