Customer Success Manager

Customer Success Manager

Dubai, on site. *Applicants must be based in Dubai*

Growing Mature Software Startup - one of the best places to work!

In this role, you will engage with IT leaders and technical teams to guide them through the successful implementation, optimization, and continuous adoption of an Enterprise platform.

You will need to be well-versed in complex system architectures, cloud integrations and automation, data architecture, and API management, enabling you to offer advanced, data-driven insights to your customers.

What You’ll Do:

• Outcome-Focused Engagement: Collaborate with customers to develop a mutual success plan based on delivery methodology, key milestones, and aligning solutions with actionable success metrics and business goals.
• Continuous Platform Adoption: Accelerate business value for customers and partners by driving a structured and prescriptive onboarding and adoption plan.
• Consultative and Strategic Guidance: Lead value-driven engagements by uncovering customer pain points, challenges, and use cases, positioning the platform as the strategic choice for Integration, Automation, APIM, AI, and Data Management. Provide validated industry, technical, and architectural insights from customer implementations to showcase the platform’s impact in solving evolving priorities effectively.
• Technical Acumen: Conduct high-level technical deep dives and workshops to continually serve as a trusted platform advocate, helping customers navigate product features, overcome technical challenges, and adopt new solutions, services, and innovations.
• Provide Data-driven Insights: Guide customers in recognizing areas for improvement, enabling informed decision-making and continuous optimization of their implementation.
• Portfolio Health & Renewal Management: Proactively manage portfolio health by accurately forecasting renewals and driving cross-functional collaboration to mitigate adoption and health risks. Elevate strategic conversations with CXOs, leveraging C-Suite insights to reinforce value and align with executive priorities.
• Deliver Business Reviews and Value Assessments: Conduct regular reviews to showcase qualitative and quantitative achievements, measurable outcomes, and platform benefits. Gain insight into customer challenges, roadmap, and vision.

Experience required:

• 2-5 years of experience in technical roles such as Customer Success Manager, Solution Architect, Consultant, Systems Engineer, or Technical Account Manager with a focus on enterprise integration in the SaaS or related industry.
• Demonstrated ability to proactively identify competitor influence within accounts.
• Strong data acumen to interpret platform features, capabilities, and usage data, identifying leading and lagging adoption trends.
• Proven track record of leading enterprise-level customers through complex digital transformation initiatives, including data integration and automation projects.
• Ability to engage with CXOs and technical stakeholders on subjects such as total cost of ownership, technical roadmaps, and architecture optimization.
• Strong stakeholder management skills and ability to communicate complex technical concepts to both technical and non-technical audiences.
• Ability to understand and address complex technical challenges and translate technical value into business impact.

If this sounds like the perfect role for you, apply today!