Customer Solutions Specialist, Mining

The role of Customer Solutions Specialist (CSS) is dedicated to providing technical support, subject matter expertise (SME), and product advice and solutions to our regional sales teams and customers. The role may have a domain specialism and sits within the regional Customer Solutions team.

The ideal candidate will bring proven technical and solution design skills gained within a complex technological solution-sale-based technology market. They must be ‘customer facing’ – able to interface with prospects and customers with charisma and presence to quickly get to the heart of the client’s existing software environment, identify and propose solutions that will improve their business processes and ultimately, success. Present complex technical solutions with gravitas and be able to “join the dots” between technology and the business benefit; recommend optimal solution designs whilst managing the customers’ expectations to establish and maintain technical credibility. The successful candidate will need to possess the skills to communicate effectively with people from many different cultures, as well as with users where English is not their primary language. This will include in-person and web-delivered demonstrations and training of the full ecosystem of our products and services.

In this role, you will have the opportunity to:

• Become proficient as a generalist CSS across the Seequent product range including Leapfrog, Edge, Central, MX Deposit, Imago, and other products or solutions as required;
• Learn from the customer how, what, where and why they are using our products or competitive products and the problems that they are attempting to solve, then feed that information back to the appropriate teams within the business;
• Develop and share their own technical expertise to provide advisory support to customers, colleagues, and peers, enabling them to be successful in meeting their objectives;
• Demonstrate the ability to question, listen, and analyse to establish the current and desired picture;
• Provide solutions appropriate to the clients’ needs and to improve their business results;
• Be responsive to customer technical queries, providing timely and professional support;
• Be authentic; become a business partner and trusted advisor to clients, peers, and prospective customers;
• Be a team player, working as part of the regional team to identify and progress opportunities within new and existing customers;
• Market development – setting up demonstrations, webinars, and supplying product information to prospective customers;
• Be a CRM champion by ensuring the accurate maintenance of the client database which provides Segment and Product Management with vital market information relating to future business pipeline.

To be successful in this role, you should have:

• A tertiary qualification in geology, hydrogeology, earth sciences, engineering, or a closely-related discipline (please note if you don't hold this qualification, unfortunately you won't be considered for the role);
• 3-5 years’ experience ideally in mine geology, exploration, resource estimation, or related industry;
• Experience using, developing, or testing commercial software in fields of GIS, geospatial, 3D modelling, geoscience, numerical modelling, or data management is an advantage;
• Experience in Leapfrog, Edge, Central, MX Deposit, and/or Imago would be advantageous;
• Technical orientation and natural curiosity for how software works and a passion for being regarded as an expert user and technical guru;
• Relationship building abilities;
• Demonstrable ability to support sales with technical information and insight, advice, demonstrations, solution architecting, best practice, innovative ideas etc. during the pre-sales phase to ensure we are crafting a winning solution for the opportunity that gains mindshare and credibility;
• Demonstrable ability to confidently provide pre-sales technical and solution support to the sales teams, and lead and own the technical aspects of prospect and customer engagements;
• Keep sales teams and management updated proactively on the progress of all solutions, presales, and post-sales;
• Be able to demonstrate and train customers across the software solution set, with style, proficiency, and knowledge in C-level and technical audience customer meetings;
• Confident oral and written communication skills in Arabic, Turkish, and English. Other languages would be advantageous;
• Proven team player with a self-starter attitude with the ability to work well independently and self-manage workload effectively;
• Balanced and informed approach to problem-solving;
• Tenacity, persistence, and focus with the ability to prioritize between multiple tasks;
• Innovative, open to, and able to work in a fast-growing, fast-paced, and constantly changing environment.