Customer Service Supervisor

Honeywell Automation and Control Solutions (ACS) is a $15.9 billion global business that is increasing the productivity of people at work, and the safety, security, and energy efficiency of our homes, buildings, and industrial plants around the world. Honeywell environmental controls, life safety, security, sensing, scanning, and mobility products, as well as building and process solutions, are at work in homes, buildings, industrial facilities, and public and private facilities around the world.

Honeywell Life Safety (HLS) is part of Automation and Control Solutions (ACS), a $15.9 billion strategic business group of Honeywell. HLS innovates to protect and save lives worldwide every day. It is a global leader in many growing industries, including commercial and industrial fire systems, emergency communications systems, smoke and gas detection, personal protective equipment (PPE), and home and hospital patient monitoring. Its quality products, integrated system solutions, and services make life safer, more comfortable, more secure, and more productive in every corner of the world. You can find leading-edge HLS technology in the products, software, and solutions all around you, including at airports, hotels, healthcare institutions, business centers, stadiums, industries, and schools.

Responsibilities:

1. Develop relationships to partner with Customers from the time the quote is won up through the time the PO is placed with HLS and engage in proactive communication in order to eliminate bottlenecks in the pre-order stage.
2. Streamline the pre-order stage to address delay issues including but not limited to obsolete items, incorrect prices, and customer acceptance of partials, in order to reduce the overall cycle time in the order entry process.
3. Analyze data from Salesforce.com to identify confirmed quotations within the short term forecast with the goal of coordinating with the Supply Planner the inventory scheduling requirements to meet.

Minimum Requirements:

1. Degree standard education preferably in Business Studies with some international focus.
2. Minimum 5 years experience within a sales order processing/customer service environment preferably with an international company bringing products into the region.
3. Experience of logistics, export/import documentation, and LC’s desired as well as proven management and supervision skills.
4. High competence in standard MS Office applications including Word, Excel, and PowerPoint.
5. Competent use of e-mail and the Internet.
6. Green Belt Six Sigma certified.
7. Experience of Oracle preferred.
8. Fluent English language skills, Arabic is an advantage.

About The Company

Honeywell (NYSE: HON) is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global megatrends such as safety, security, and energy. With approximately 122,000 employees worldwide, including 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.