Customer Service Specialist

The Lead Qualifier/Customer Service Specialist is responsible for evaluating, screening, and qualifying potential leads to ensure they align with the company's target audience and business goals. This role acts as the first point of contact for prospects, gathering essential information and passing high-quality leads to the sales team. This role plays a crucial role in driving the efficiency and success of the sales pipeline.

Must Have Responsibilities:

1. Engage with inbound leads via calls, WhatsApp, and email to assess their needs and match them with suitable solutions.
2. Evaluate and qualify leads based on predefined criteria.
3. Accurately record lead information and update the CRM system with relevant details.
4. Conduct timely follow-ups to nurture leads and maintain interest.
5. Respond to inquiries and resolve initial concerns through personalized communication.
6. Effectively transfer qualified leads to the sales team with a comprehensive handover.
7. Maintain consistent engagement to maximize lead conversion potential.
8. Track and report on lead qualification metrics and progress.
9. Provide feedback to the marketing and sales teams to improve lead generation strategies.

Must Have Qualifications:

1. Proven experience in lead qualification, customer service, or a related role.
2. Familiarity with CRM tools and lead management processes.
3. Excellent verbal and written communication skills in English (additional languages are a plus).
4. Proficiency in using communication platforms like WhatsApp, email, and telephony tools.
5. Strong organizational and multitasking abilities.
6. Ability to analyze leads and identify high-potential opportunities.