Customer Service Specialist

Recruitment for scaling companies in MENA, helping grow your teams

Customer Service Specialist

We are working with an E-commerce company who are expanding their team in Dubai and seeking a Customer Service Specialist to help enhance the customer experience.

Job Responsibilities

• Communicate professionally with both suppliers and customers.
• Manage and resolve customer inquiries related to orders, transportation, returns, and product issues.
• Ensure smooth operations by optimising customer service processes and improving efficiency.
• Adapt to a dynamic and fast-growing company environment where priorities and processes are continuously evolving.

Job Requirements

• Minimum 2 years of customer service experience, handling customer inquiries through ticketing systems.
• Bachelor’s degree in a relevant field.
• Strong knowledge of transport planning, supply chain processes, and order fulfilment.
• Experience in after-sales support, preferably in e-commerce.
• Fluency in English (bilingual candidates are a plus).
• Proficiency in office tools and software.
• Prior experience or knowledge of the automotive industry is a bonus.