Customer Service Role (Emirati Graduate)

Job Responsibilities

• Act as the primary point of contact for customers, addressing inquiries and resolving issues with a sense of urgency and professionalism.
• Escalate complex issues to appropriate departments while maintaining clear communication with both customers and internal teams.
• Gather customer feedback and insights to influence product development and service enhancements.
• Conduct thorough product knowledge sessions to accurately inform customers about features, benefits, and troubleshooting steps.
• Utilize CRM software to track customer interactions, ensuring timely follow-ups and accurate record-keeping.
• Provide training and support to new team members, fostering a collaborative and knowledgeable environment.

Desired Candidate Profile

• Proficiency in CRM systems and Microsoft Office Suite to effectively manage customer interactions.
• Strong problem-solving skills with a proven ability to handle challenging customer scenarios.
• Exceptional verbal and written communication skills for clear and concise interactions.
• Ability to work under pressure while maintaining a positive attitude and professional demeanor.